Delivering services to citizens is the essence of the work of most government institutions. Tasks like paying taxes, renewing driving licenses, enrolling in schools and applying for benefits are often the most tangible interactions citizens have with their government. Improving accessibility of public services to all groups of citizens, including vulnerable groups (marginalized groups, ethnic minorities, persons with disability) is critical in building trust in government and delivering necessary structural reforms in line with the EU standards.
The focus of this programme shall be put on these services related to life events, more specifically 118 services relating to various life events, categorized in eight areas:
The activities in the work programme on improving public services largely encompass strengthening the capacities of CSOs for safeguarding citizens’ interests and their fundamental rights, thus contributing to one of the pillars of modern democracies – accountable, transparent, participatory, inclusive and effective public administration with high quality of service delivery for citizens. The work programme provides a participatory process, led by CCM in close cooperation with civil society organisations’ networks and competent institutions in order to identify policy measures to ensure access to all citizens to improved, more secure and more efficient services.
Period 01.01.2020 - 31.12.2020
Donor: European Union
Project beneficiary: Civil society, citizens, MPs.
Тo contribute towards improving quality of public service delivery for all citizens in the country.
Outcome 1 – Ensuring the watchdog function of the civil society in most relevant services for the citizens
Outcome 2 – Increased citizen and civil society dialog with MP’s and enhanced oversight role of the Assembly for improved quality of public services
This project is funded by the European Union