Cost-Benefit Analysis of Introducing Electronic Services | CCM

Cost-Benefit Analysis of Introducing Electronic Services


year: 2016

The subject of this document is the ex-ante analysis of the policy for introduction of electronic administrative services to the citizens by the state institutions. In particular, the document covers research on selected services that are provided to citizens only in physical form, in order to analyze the effect of their transformation into electronic form. Namely, the benefits and costs of the citizens and the institutions are analyzed within the methodology of cost-benefit analysis, in order to determine whether the policy of introduction of electronic services is worthwhile.

Download View

Related publications

Str. Rajko Zhinzifov no.44-1,
1000 Skopje, North Macedonia

Tel: +389 2 6092 216
Fax: +389 2 6092 216