Publications

The public services are in the center of interest of the modern society because their availability and good functioning impacts the quality of life of the citizens and contribute the citizens to be satisfied with the institutions and to trust them. Provision of quality public service is part of the good governance and is one of the key incentives for economic growth. Paying taxes, replacing your expired ID and other documents, applying for social protection – are some of the most common interactions the citizens have with the government. The improvement of quality and accessibility of the public services for all groups of citizens, including vulnerable groups, is of key importance for building trust among the citizens in the institutions.