Digitalisation for business continuity in the public sector | CCM

Digitalisation for business continuity in the public sector

With the return of the public administration in their regular offices, protocols will need to be urgently developed that ensure employees’ safety, organisation of the work and continuation of remote execution of selected work processes. Learning the lessons from the pandemic response, further digitalisation will be pursued, supported by amended legal regulations to better prepare the administration in an event of recurring pandemic or future crises. Newly designed digital work procedures will be proposed to selected central institutions and scoping of the needs of these institutions will be conducted to ensure smooth transition to digital work with a list of priorities ad timelines for enabling digital processes. Selected institutions will be supported with proposed structures of shared platforms and assessment of levels of remote access, prior to a wider multiplication of the model in other institutions.

Several important electronic services will be developed within the Project that are often used in a citizen’s lifecycle, such as electronic enrolment in kindergarten, enrolment in primary school, applying for students scholarships and nostrification of foreign diplomas. Тhe development of е-services will contribute for providing better and simpler public services, as well as for the reduction of physical contacts with the administration in times of crisis.

Period 01.09.2020 - 30.04.2021

Donor: Government of the United Kingdom - British Embassy Skopje

Project beneficiary: Selected central institutions, citizens

Main goal:

To support establishment of protocols for digital access and storing of documents for the public sector, and pilot new digital public services, to be used as models for further digitalisation of public services.

Expected results:

  • Procedures in place for enabling remote work based on digitalisation
  • New mechanism for business continuity via digital work
  • Services in need of urgent digitalisation identified and protocols prepared for digitalisation
  • Pilot and case study delivery of three digital administrative services

The Project is funded by the Government of the United Kings, with support of the British Embassy Skopje


Conference: Digitalization of services in the field of education

The developed electronic services of the Ministry of Education and Science were presented at the conference, and a discussion was opened on the benefits of digital transformation in the public sector.

The services were developed within the project "Digitalization for business continuity in the public sector", funded by the Government of the United Kingdom, with the support of the British Embassy Skopje, and implemented by the Center for Change Management, in cooperation with the Ministry of Information Society and administration.

The conference was addressed by the Minister of Education and Science Mila Carovska, the Minister of Information Society and Administration Jeton Shaqiri, the Deputy Ambassador of the United Kingdom of Great Britain and Northern Ireland Dominique Otwai, the Program Coordinator at the Center for Change Management Martin Todevski, senior political in SIGMA Kaido Pabusk and the professor of FCSE Boro Jakimovski. The event was moderated by the Executive Director of CCM Neda Maleska Sachmaroska.

Str. Rajko Zhinzifov no.44-1,
1000 Skopje, North Macedonia

Tel: +389 2 6092 216
Fax: +389 2 6092 216