Within the frame of a regional conference Improving Performance of Public Administration:
Conference paper, argues that one of the key prerequisites for improved performance and effective public administration is the way policies are planned and evaluated, the way organizations are lead and how changes are managed. Arguments are based on one of the biggest surveys done in the Macedonian public administration on 10.000 employees)
Employee engagement is modern concept of business management applicable in public administration and refers to the emotional response of employees to the organization they work for. Engaged employee is one who is fully involved, committed, fulfilled and enthusiastic about its work and is acting in ways that are promoting the realization of its organization’s interests. Employee engagement is measured by nine motivational factors that significantly affect one's work commitment and desire for better results and contributes to success of the organization: leadership and change management; superior; team work; organizational planning; opportunities for learning and career development; conditions and workload; fair treatment and salary and benefits
This paper addresses two key motivational factors for improving the employee engagement, that make up the overall index of employee engagement:
(1) Organizational Objectives, Planning and Monitoring – referring the way the policies are created and followed, and the role of employees in these processes;
(2) Leadership and Management Changes – referring the ways leaders lead institution, create a vision for the future, manage and change the way in developing and involvement of the employees in decision-making process.
Working thesis is based on the postulate that the promotion of above mentioned key factors is vital for the progress of public administration and is basic precondition for creating more effective public policies.
The working methodology involves interpretation of the results from the people survey conducted in Macedonia in 2013 among 10 000 civil servants from 136 institutions of the public service and results gained from 10 focus groups with 200 people - held shortly after the survey.
Based on the findings the paper is propose measures for improving employee’s engagement, as precondition for better performance and organizational results of public administration and thus the effectiveness of public policies.
Authors of the Policy Paper are Neda Maleska Sacmaroska and Natalija Shikova.
Full paper can be seen on the following LINK