Initiatives

Complete digitalization of the calls for dormitories

Problem description

Applying for calls for student formitories is a complex process for students. In addition to completing the application, students must submit larger documentation, such as: certificate of being a student, certificate of planned and passed exams from previous years, certified form "UPPI", copy of diploma of completed high school education, statement of family status, statement from a parent, confirmation of the salary amount of the employed family members. Therefore, in addition to completing the application form for students to submit to the Ministry of Education and Science, they should also obtain documentation from the faculty, the Public Revenue Office, and prepare documentation for their family members. Completing the documentation is a challenge: for example, the documents of the faculty are signed only by the vice dean for teaching, but given that the competitions start on July 15, they are often on vacation during this period and the issuance of documentation by the faculty is prolonged. The service is available electronically through the portal konkursi.mon.gov.mk, where applicants can fill out an electronic application, but must attach the documentation (scanned), which in fact means digitalization only on the last step.

Proposed solution

It is necessary to initially analyze the relevant legal framework which defines the necessary documentation in the calls for dormitories in order to reduce the obligation only for the really necessary documentation in the procedure. The Ministry of Education and Science should enable electronic exchange of data and documents with the institutions that issue the necessary documents, so that students are not required to provide documentation.

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Other initiatives

Digital society

Digitalization of the administrative services of the faculties

In the impossibility of quick adaptation and modernization of our society in every sphere, even in education, part of the challenges faced by all participants in the educational academic process are high administrative costs, lack of modern electronic payment methods, unfinished digitalization, long wait and queues in student affairs rooms, especially taking into account the KOVID pandemic, non-modernized infrastructure, non-adapted distance learning platforms, etc. Some of the problems faced by our students, but also the administrative services and the teaching staff, which were revealed to us during a number of interviews with them in the period November - December 2020 are: registration for exams, semesters, enrollment for years - only on the counters of the faculties; reports only in paper form and available only in bookstores where long queues are made during the short application deadlines; at some of the faculties, despite the possibility to complete the application electronically, the document is still necessary to be physically taken to student services; constant filling in of the same personal data in the applications (mother, father, data where they live, etc.), for all study years, for all exams; payments are made only in a bank, and payment slips in paper form, signed and stamped by the bank, are submitted in support of the applications; no possibility for payment on the spot (no POS installed), no possibility to submit a copy of electronic payment; students, although at the beginning of the year they pay 1,300 denars for registration and administration, still the applications for each exam, for semester verification, enrollment per year are paid 50 MKD; for lost application, a re-payment is made. There are also problems with the organization of the faculties - ie. there are no information - digital boards, no waiting system with numbers, everything goes in order, there is a mess and nervousness, there are no spatial possibilities for filling in documents / applications - the same is done on stairs, on walls, in front of Student Affairs; electronic file, although it exists, still the grades are entered in several places several times, even in the student index. At the same time, in addition to the challenges faced by students, administrative services also face overcrowding, low staffing, and inability to complete all obligations due to short student application deadlines, where mistakes are often made and duplicated. delays work. On the other hand, the teaching staff also faces challenges due to the unfinished digitalization and modernization of the faculties in terms of administrative procedures, filling in grades and data of students in many different places, which takes a lot of time. Although the iKnow platform is well conceived as a system, it is still not used to the maximum, improvements and improvements are still needed for its full use with all the advantages it offers. Additionally, the need to improve the working and learning conditions, the lack of electronic tools for organizing modern teaching and lectures, as well as the need for modern aids, equipment, digital boards in order to organize distance learning, especially in pandemic conditions, was pointed out. .

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Health

Promotion of liberal cannabis policies in RN Macedonia

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Public Administration

Popularization of e-services for citizens

Although public institutions tend to digitize services, they are still not generally accepted and widely used. Many minor problems are the cause of this general problem:

Citizens often do not know that they can receive a service electronically at all.
Obtaining electronic services often requires a digital certificate, which is expensive and inaccessible to ordinary citizens.
Institutions do not treat electronic documents as equal to printed ones. Often some institutions do not accept such documents because they do not know how to read the QR code or do not accept electronic payments if they are not confirmed by a printed receipt.
Citizens who are not registered on the portal uslugi.gov.mk through an user account of the PRO, do not receive support from institutions to create a profile through which they can obtain electronic services.

02.11.2020

11

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