Catalogue of services

The aim of the program is for participants to be able to conduct research on the level of satisfaction of employees in the organization, by applying international models adapted to the context of work of organizations.

In order to complement the results of the survey of users' opinions through surveys, organizations can conduct independent research "mystery shopper", through which trained representatives note findings from experience in receiving service. In this way, more objective and wider information is obtained about the overall process of providing services.

The aim of the program is for the participants to gain theoretical and practical knowledge about the process of implementation of the research "mystery shopper" and analysis of the results of the conducted research.

A quality organization knows the perceptions of its customers / clients and their expectations for the quality of the services provided. The basis for measuring customer / customer perceptions and expectations is conducting surveys.

The aim of the program is for the participants to gain theoretical knowledge about the best approach in the realization of different types of surveys, as well as practical skills for conducting and analyzing the results of the surveys.

The Common Assessment Framework (CAF) is a model for full quality management in public sector organizations developed by the European Institute of Public Administration. The program is designed for individuals who have experience in implementing the CAF model and who can support other institutions in implementing the CAF model.

The goal of the program is for participants to gain advanced knowledge of the CAF model, including training skills, in order to be prepared to conduct training for the introduction of the CAF model on their own.

The ISO 9001 standard is the most widely used quality management standard in both the private and public sectors. This program is intended for persons designated for the introduction of ISO 9001 in the organization and who will be responsible for maintaining the system.

The aim of the program is for the participants to acquire advanced theoretical and practical knowledge for full implementation of the ISO 9001: 2015 standard in the organization.

The aim of the program is for the participants to gain practical knowledge about the ISO 9001 quality management system, the way of its establishment, the way of certification after it and in general about the benefits of the system.

The aim of the program is for the participants to gain basic knowledge about the various quality management systems and tools and to recognize the benefits of introducing them to organizations.

The Common Assessment Framework (CAF) is a model for total quality management in public sector organizations developed by the European Institute of Public Administration (EIPA). The program is designed for representatives of state institutions that will work on the implementation of the CAF model and who will implement the process of self-assessment.

The goal of the program is for participants to gain advanced knowledge of the CAF model and to be prepared to carry out the process of self-assessment and prioritization of the measures set out in the model.

The Common Assessment Framework (CAF) is a model for total quality management in public sector organizations developed by the European Institute of Public Administration (EIPA). The program is intended for representatives of state institutions who have an interest in getting acquainted with the model and the process of its implementation.

The aim of the program is for the participants to get acquainted with the CAF model, the way of its implementation in the institutions and the benefits of its introduction.