Center for Change Management

About us

The Center for Change Management (CCM) is an independent and non-profit think tank organization dedicated to fostering good governance and public administration reform through research, analysis, debates and direct support to institutions in building and strengthening their capacities. CCM's research, which has a comprehensive, interdisciplinary approach and thorough methodology, represents a serious basis for improving public policies, the management of institutions and organizational processes. Key areas in which CCM works are: Good governance and public administration reform (transparency, accountability, public services and public policies), optimization and digitalization of processes and systems, introduction of quality standards in operations, parliamentary democracy and European integration.

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Latest news

Conference - Day of Public Servants and Public Services

Date: 24.06.2025

On 24.06.2025 in Skopje, the Center for Change Management (CCM) in cooperation with the Ministry of Public Administration (MPA) organized a conference to mark the Day of Public Servants and Public Services. Within the conference, two panel discussions were organized on the topics "Modern Public Sector" and "Management for Results", at which representatives of the public and civil sector raised essential issues related to strengthening the work of public services and public servants. The event was opened with welcoming speeches by the Prime Minister Hristijan Mickovski, the Minister of Public Administration Moran Minchev, the Deputy Prime Minister in charge of good governance Aren Fetai and the Deputy Ambassador of the Embassy of the United Kingdom in Skopje Daniel Fieler. The first panel discussion "Modern Public Sector" was moderated by Esma Adilović Fazlić, Head of the Public Administration Reform Department at the Ministry of Public Administration. The Deputy Minister of Public Administration Laze Jakimoski presented the novelties of four key laws that are in parliamentary procedure and the Director of the Agency for Public Administration Ljubica Karamandi gave an overview of the challenges faced by institutions and candidates in employment procedures so far. The executive director of CCM Neda Maleska Sacmaroska presented the platform responsiblevlada.mk through which citizens and officials can become familiar with the promises of the Government expressed through measurable indicators. The Director of the Second Instance Decision-Making Commission Ilce Musharevski emphasized the key role of the commission in guaranteeing good governance and protecting citizens' rights from poor performance by the administration. The last panelist, Peter Vagi, Senior Policy Advisor at SIGMA, emphasized that the state must focus more on the efficient implementation of laws, not just on their enactment, and make more efforts to ensure that decision-making processes are inclusive, that is, to include all stakeholders. The second panel discussion "Management for Results" was moderated by Irena Bojadzievska, researcher at the CUP. The Director of the Public Enterprise State Roads, Koce Trajanovski, stressed the need for the public service to plan long-term and to consistently implement plans, in order to efficiently meet the needs of citizens and feel the change. The Director of ZELS, Dušica Perišić, emphasized that public servants at the local level are the first contact of citizens with the state and that for this reason, it is necessary to invest in their capacities and proactively cooperate with central authorities. The State Advisor for Strategic Planning at the General Secretariat of the Government, Sali Sali, presented the novelties of the new Rules of Procedure of the Government and the new Methodology for Strategic Planning, which were developed with the support of the CUP. The State Advisor for Support of the Integration Process at the Ministry of European Affairs, Hristina Koneska, reminded those present of the important role of public administration in the process of European integration of the country and the responsibility that civil servants have in this process. The Project Coordinator at the CUP, Branka Kocevska, presented the recommendations from the civil society sector for improving public services in order to deliver more and better services to citizens, and they relate to improving transparency, clearer determination of the mandate of line ministries, application of measurable indicators for better monitoring of results and at the same time strengthening accountability towards citizens. The conference was organized within the framework of the projects "Reinventing Governance", which is supported by the Embassy of the United Kingdom in Skopje and the project "Fostering Good Governance and Public Administration Reform", which is supported by the National Endowment for Democracy (NED).

Training for youth on the topic - Public policy and advocacy

Date: 29.05.2025

The third training for the campaign in the "Y-О Model" project was held from 26 to 27 May 2025 in Campobasso (Italy). The topic of the training was "Public Policies and Advocacy" and lecturers through interactive sessions familiarized themselves with the theoretical and practical aspects of advocacy before national and EU institutions. Participants have the opportunity to visit the Municipality of Campobasso and the guests of the municipal council have the opportunity to visit them with two advisors to the mayor. The advisors recognize the mechanisms for the participation of organizations and organizations in the decision-making process of a certain level. The "Y-ao Model" project is supported by the EU and implemented by the consortium composed of the following organizations: MC (T, Albania), CCIS (Tirana, Albania), SCIDEV (Tirana,), CCM (Skopje, North Macedonia), INDEP (Pristina, Kosovo) and GEIE (Campobasso, Italy).

Research presentation - State administration through the perspective of the SAO

Date: 20.05.2025

On 20.05.2025, the Center for Change Management (CCM) organized a presentation of the latest research entitled "Inconsistency and Ethics in the Work of State Administration Bodies through the Perspective of the SAO". The event was attended by representatives of the state family and public sector institutions (Government, Ministry of Justice, Ministry of Public Administration and State Administrative Inspectorate). The results of the research were presented by legal experts Jugoslav Gjorgievski, who was moderated by Branka Mincheva Kocevska, project coordinator at CUP. You can read the collaboration at the following link https://cup.org.mk/publication/ethics-and-inconsistencies-in-the-work-of-state-administration-bodies A fruitful discussion developed at the event, where the following points were faced: - Consistency in the work of the administration depends largely on the management structures (passers-by, managers), how they will motivate and punish the helpers. In other words, "when there is no good management, it does not work". - There is no spatial functioning and effective functioning of the system for monitoring it (attendance and performance of work tasks), which remains for the use of inconsistency. - In public health institutions, the problem and challenge is that there is no digital nature of medicines and there is a high use because there is no record of which hospital and pharmacy has what and what they need. - The SAO should be more actively publicized for its findings and monitored from its reports, so that they are believed to be more thoroughly informed and hold institutions accountable. - A way must be found for institutions to act on the findings and conclusions of the SAO.

Research in our focus

Research

Our goal as an organization is to contribute to positive changes in society through better public policies.

Our research and analysis relate to the following areas:

  • Good governance
  • Public administration reform
  • Parliamentary democracy
  • Local self-government
  • Human rights
  • European integration

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Projects

Resource center for gender responsive policy making and budgeting (Second Phase)

In the second phase in the period from 2024 to 2026, the project aims to improve gender equality and gender responsive budgeting (GRB) in North Macedonia through continuous support and development of the Resource Center for Gender Responsive Policymaking and Budgeting. This initiative, led by UN Women and the Ministry of Labor and Social Policy (MLSP), and implemented by the Center for Change Management (CCM), aims to improve the capacity of civil servants in integrating gender perspectives in policy-making processes. and budgeting. The main objective is to ensure that government policies and budgets reflect and respond to the needs of both women and men, particularly focusing on the most vulnerable groups.

Period: 01.06.2024 - 01.06.2026

Donor:
UN Women

A Cross Regional Predictive Model for Youth Policy Shaping - Youth Observers

The project “A Cross Regional Predictive Model for Youth Policy Shaping - Youth Observers” is a 24-month initiative aiming to create a new model for youth engagement in politics and society named “Y-Os” (Youth Observers). This project includes participants from Albania, North Macedonia, Kosovo, and Italy, encouraging policy dialogue, cooperation, networking, and the exchange of best practices. It aims to raise the capacities of youth and promote strategic cooperation between youth organizations across these regions.

Period: 31.03.2024 - 31.03.2026

Donor:
European Union

PARTNERSHIP AGAINST CORRUPTION

Corruption and patronage in North Macedonia persist, eroding citizen and investor trust in institutions, diminishing accountability and transparency, hindering economic growth, and contributing to political fragility and instability. Corruption reduces economic opportunities for citizens and is the primary driver of nation-wide out-migration. Corruption prevails because authorities do not act to implement reforms or address corruption when it occurs, and institutions struggle with ineffective processes and insufficient resources. According to reports on public perception, the justice system does not treat everyone equally before the law and undue political influence prevents justice in corruption cases. Further, citizens and businesses believe corruption is an ingrained part of life and do not do enough to demand more.

This activity supports the government and other anti-corruption entities to take action in addressing corruption when it occurs. The activity works in equal partnership with the government and independent state entities to detect, mitigate, and prevent corruption of all forms, and hold state actors accountable. Programming engages independent state entities to improve government functioning, cooperation, and coordination; increase transparency in ways that decrease opportunities for corruption; and support accountability mechanisms within the purview of the government and independent state accountability mechanisms. The activity also creates opportunities by diversifying anticorruption partnerships, exploring innovative approaches, tools, and technologies.

Period: 01.10.2023 - 01.09.2028

Donor:
The United States Agency for International Development

Fostering Good Governance and Public Administration Reform (second phase)

The project aims to maintain good governance at the top of the political agenda. The project interventions are designed to analyze current state of affairs in several areas related to the accountability as one of the top priorities in the PAR agenda, such as: improving transparency and accountability of public institutions; responsibility for delivery of results and improving the supervision of the public in the implementation of the recommendations by the key institutions and greater efficiency, effectiveness and functionality of the institutions. As accountability in modern government is a key component of democracy, the continuation of the project will keep the focus on the principles of good governance ensuring that elected officials are held responsible for their actions, especially undertaking structural reforms and building a strong and effective public administration.

Period: 01.07.2023 - 30.06.2025

Donor:
National Endowment for Democracy (NED)

Reinventing governance

This project strives to enhance the accountability of the institutions by improving the coordination and implementation of Government policies will ensure overall effective functioning of the Government. This can be achieved through solid mechanisms in place for development of evidence-based policies, defining Key Performance Indicators (KPIs) that will be monitored under CoG coordination, improved internal communication protocols within the designated administrative network and effective system of delegation and responsibilities. Most important, better understanding and awareness of citizens, media and civil society organizations about the principles of good governance will increase the pressure on the government to deliver more effective policies with better results for citizens.

Finally, improved governance will increase accountability and transparency of the institutions and politicians towards citizens in the long term, thus limiting possibilities for corruption, political influencing and clientelism.

Therefore, the overall goal of the project is to create effective governance standards and to facilitate the process of synchronised evidence-based policy planning and implementation process. 

Period: 15.12.2022 - 31.03.2025

Donor:
British Embassy in Skopje

Improving the organizational structure of the Patronage service

The UNICEF country programme 2020-2025 focuses on policies relevant to children, primarily health, social protection and education, and the porposed collaboration falls within the expected outcomes related to health. UNICEF detected that "in the health sector, there has been insufficient emphasis on preventative and primary care, and the government has mainly focused on building hospitals, buying expensive equipment, and benefiting from fraudulent procurements. The input by CCM will cover aspects related to institutional organisation and development, human capital development, more specifically systematization of working positions, job descriptions and competences (general and professional), as well as performance management and appraisal. Improved functioning of the Patronage Service as part of the health sector will significantly indirectly contribute to the wellbeing of children in the country.

Period: 01.11.2021 - 01.06.2022

Donor:
UNICEF

Digitalisation of services in the education sector

The focus of this project will be to further digitalise services in the education sector, which are used frequently and can have a larger impact both on the users, and the MES as a service provider. The project will encompass full digitalisation of these services (reaching transactional level according to EU benchmarks), providing support in reorganising the internal processes in the MES for these services, building capacities of the administration in the MES for administering the services, and designing and delivering promotional campaign to motivate the relevant user groups in using the e-services.

Period: 01.10.2021 - 31.03.2022

Donor:
This project is funded by the Government of the United Kingdom, through the British Embassy Skopje

Support to reforms for governance in the Ministry of Defence of North Macedonia

The impact of the project will be to improve the effectiveness and efficiency of the MoD through functional public procurements’ management. In the mid and long-term, the developed e-system for management of public procurements should enable timely planning and preparation of procurement and successful implementation of tender procedures with standardized documents, while minimising the risk of corruption and conflict of interest. The actual public procurement process is undertaken by the Bureau for Public Procurement, so this project will improve the planning and coordination of procurements.

Period: 15.09.2021 - 31.03.2022

Donor:
This project is funded by the Government of the United Kingdom, through the British Embassy Skopje

Women power measures against COVID consequences

This project will address the challenges and the future development for 9 women owned businesses, affected by the Covid-19 economic downfall. They will go through a process of structuring and restructuring their business model, some of them (informal businesses) formalizing activities especially those in the field of the agricultural sector. Not only that, know-how techniques that will be developed and knowledge and skills improved but also woman will be encourage to modify and introduce innovate products and services. Furthermore, innovative manufacturing and selling techniques will be introduced, with the sole purpose of strengthening, improving the sustainability and profitability of the businesses.  Also, progress in digital skills will be introduced, especially since the coronavirus crisis has shown that adequate digital skills are crucial for the business to be able to connect and adapt to the new digital economy.

Furthermore, the project will be focused on creating policies and measures for alleviation of the economic consequences arisen form the COVID-19 crisis specifically considering women owned businesses and women entrepreneurs, as one of the most vulnerable group to the health crisis. By the end of the project, it is expected measures and different policy changes to be proposed to the local and central governmental bodies with all the activities to be undertaken in the next 12 months

Period: 15.07.2021 - 15.10.2022

Donor:
The Balkan Trust for Democracy

Support to SIGMA mission for annual assessment of public administration

The Center for Change Management is supporting SIGMA Mission for annual assessment of public administration in the Republic of North Macedonia for the year 2021, by providing local expertise and logistics of the staff and international experts engaged by SIGMA. The activities inlude support of the Ministry of Information Society and Administration in organization and coordination of meeting with relevant institutions, providing relevant documents, review and assessment of submitted documentation by institutions and support in preparation of the report by SIGMA.

Period: 15.03.2021 - 30.06.2021

Donor:
SIGMA - OECD

Analysis of retention issues in IPA structures in North Macedonia

Period: 15.03.2021 - 30.06.2021

Donor:
SIGMA-OECD

Youth involvement in a constructive dialogue: Communist Past in Contemporary Western Balkan (YOU-WB)

The project Youth involvement in a constructive dialogue: Communist Past in Contemporary Western Balkan (YOU-WB) is a project funded by Europe for Citizens Program, European Remembrance. 

It involves students, practitioners, and academicians from Albania, Macedonia, France, and Italy and aims is to foster national and transnational youth activist's dialogue about the reflection of past communist regimes in contemporary Western Balkan (WB). 

The project activities are envisaging different thematic 4 workshops in 4 different countries tackling the topics that reflect the past communist regime (such as rules, norms, rights, practices, and customs); the national Identities and collective memory in an enlarged Europe; political culture and social changes in post-communist transition, finalizing with the conference that will focus on the Post-Communism and Democracy in WB.

The project is a partnership among Center for Comparative and International Study (project leader) CCIS; Mesdheu Center (MC) Qendra SHKENCE DHE INOVACION PER ZHVILLIM (SCiDEV) (from Albania); Center for Change Management (from North Macedonia); Patrimoine sans Frontières (PSF) (France) and PERIPLI - Culture e Società Euromediterranee (Italy)

Period: 01.02.2021 - 01.07.2022

Donor:
Europe for Citizens Program

Institutional grant provided by the CIVICA MOBILITAS programme

The institutional grant is awarded by the Civica Mobilitas programme financed by the Swiss agency for development and cooperation (SDC) represented by the Swiss embassy in the Republic of North Macedonia. The grant is intended to support CCM in conducting activities for institutional development and organizational strengthening.

Period: 01.07.2019 - 30.06.2022

Donor:
CIVICA MOBILITAS programme - Swiss Agency for Development and Cooperation

Parliamentary Support Programme

The PSP will support the Assembly of the Republic of North Macedonia (the Assembly) independence efforts through consensus-building, structural reform, and capacity building in the Assembly’s institutional development; its legislative and oversight roles; and its institutional transparency and accountability.

The PSP will be implemented by the National Democratic Institute, Center for Change Management and the Institute for Democracy Societas Civilis Skopje to support the Assembly’s strategic planning; human resources management reforms; improved regulatory impact assessment and procurement processes; commitment to open data, and, by gauging public opinion and monitoring reform efforts, including greater civic engagement in policy-making processes.

Period: 01.07.2018 - 31.12.2029

Donor:
Swiss Agency for Development and Cooperation

Catalogue of services

Data management

Quality management

EU integrations

Soft skills

Project management

Organisational skills

Public administration

Gender equality and non-discrimination

Our platforms

Platform for monitoring pre-election commitments - odgovornavlada.mk

Portal for women entrepreneurship - womenpoweron.mk

National open data portal - data.gov.mk

Web portal for monitoring results in good governance of the municipalities - оpstina.mk

Web portal for connecting SMS with multi-national companies - kompanii.mk

Web portal for investigative stories - istrazi-fakti.org.mk

Web portal for assessing public services - javni-uslugi.mk

Initiatives

No challenge is big enough if there is a common initiative

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