Center for Change Management

Center for Change Management

About us

Center for Change management is a nonprofit, nongovernmental organization that promotes understanding and nonviolent social change. The organization focuses on soft measures and policies that help various entities accept changes in society as normal situations and turn them into positive outcomes. The organization believes that strengthening the capacity of public administration, civil society, business community, euro - integration and investment in people are the main agents of change in society.

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Latest news

Workshop in the Assembly of North Macedonia for implementing the CAF model

Date: 14.03.2023

On March 14, 2023, a workshop was held in the premises of the RSM Assembly to process the "Processes" criterion as part of the criteria of the CAF model for evaluating the work of the institution.

At the workshop, the working group of the Assembly identified the strengths and weaknesses in the operation and determined specific proposed measures to improve the processes in the operation of the institution's service, with the ultimate goal of strengthening the work of the Assembly.

The CAF model is implemented within the framework of the "Parliamentary Support Program" project implemented by NDI North Macedonia, the Institute for Democracy Societas Civilis and the Center for Change Management (CCM).

Basic training on gender, gender equality and introducing a gender perspective in public policies

Date: 06.03.2023

From March 3 to 4, 2023, at the Resource Center for Gender-Responsive Policymaking and Budgeting organized by the Ministry of Labor and Social Policy, the CCM team started implementing a new training cycle for public sector employees.

We started with basic training on gender, gender equality and introducing a gender perspective in public policies facilitated by CCM's program coordinator Iskra Belcheva Ristovska and CCM's project coordinator Branka Mincheva Kocevska.

We talked about the cycles of creation of public policies, strategies for the representation of gender equality in those processes, as well as the role of gender statistics in the creation of public policies.

The resource center works as part of the Ministry of Labor and Social Policy supported by UN Women Skopje within the project "Promoting Gender Responsive Policies and Budgets: Towards Transparent, Inclusive and Accountable Governance in the Republic of North Macedonia".

Last mentoring meeting with the Commission for Prevention and Protection from Discrimination

Date: 02.03.2023

On March 1, 2023, the last mentoring session was held within the project "Fight against discrimination through support of CPPD" supported by the Government of the United Kingdom through the British Embassy in Skopje.

The Commission's mentor, Northern Ireland Equality Commission Commissioner Mr. Jarlath Kearney reflected on the mentoring process he went through with the committee. During the mentoring session, strengths and upcoming challenges were highlighted. At the same time, the key points from the notes highlighted at the Conference held on February 28, 2023 and its benefits were summarized.

Conference "Is the Republic of North Macedonia a fair country?"

Date: 01.03.2023

On February 28, 2023, at the Hilton Hotel, the CCM organized the Conference under the title "Is the Republic of North Macedonia a fair country? - How can the institutions jointly advance the fight against discrimination?".

Three panel discussions took place at the conference, namely: (1) Presentation and commenting on the results of a public opinion survey (2) Where are the key challenges from the point of view of civil society organizations and what does practice show? (3) Mechanisms for protection and how to improve the situation with discrimination?

Hear what legal experts, representatives of the civil sector and representatives of institutions have to say about:

The representatives of institutions, international organizations, legal experts and representatives of the civil sector gave their opinion in response to the question "whether R.N. Macedonia is a fair country." The main conclusions led to the fact that:
- Political orientation as a basis for discrimination is growing
- Labor relations are the main area of discrimination
- By sanctioning the violation of the law, its rule is established and thus the security of the citizens
- Discretionary powers in the public sector are often used as mechanisms for discrimination

You can watch the live broadcast of the entire conference on our Facebook page

The conference was organized within the framework of the project "Fight against discrimination by supporting the Commission for prevention and protection against discrimination", supported by the Government of the United Kingdom through the British Embassy in Skopje.

Third workshop for implementing the CAF model in the Assembly of the Republic of North Macedonia

Date: 01.02.2023

On February 1, 2023, in the premises of the Assembly of the Republic of North Macedonia, the CCM team in cooperation with the working group of the Assembly held the third meeting in the process of implementing the CAF model.

At this workshop, the "leadership" criterion was discussed and processed, and together with the Parliament's working group, we identified the weak and strong sides of the institution in the area of this criterion.

The CAF model is implemented within the framework of the Parliamentary Support Program (PSP) implemented by the National Democratic Institute, the Center for Change Management and the Societas Civilis Democracy Institute. The project is financially supported by the Swiss Embassy in Skopje.

Participation in an international forum for traditional crafts

Date: 22.01.2023

From 18 to 19 January 2023, the CCM was part of the Sharjah International Traditional Crafts Forum (SITCF), organized by the Sharjah Heritage Institute, under the slogan "Carpet and Textile" with participation from 18 countries. The forum was organized at the Sharjah Technology and Innovation Research Park and aimed to bring together the traditional and the modern. This forum was visited by numerous pupils and students who could get to know directly the cultures and traditions of each of the 18 participating countries. In this way, creativity was awakened among young people to think about how to use and at the same time preserve the cultural heritage while creating innovations. The institute stressed the importance of the technological development of the country, but at the same time expressed the desire that it derive from the cultural traditions of the countries.

The CCM, with the support of the RSM President's Cabinet and the RSM Embassy in the UAE, presented traditional textile products from the Berovo region and promoted women artisans who still maintain the Macedonian tradition.


Research in our focus

Our goal as an organization is to contribute to changes in the society by better public policies. See our research in our published work.

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Ongoing projects

Parliamentary Support Programme

The PSP will support the Assembly of the Republic of North Macedonia (the Assembly) independence efforts through consensus-building, structural reform, and capacity building in the Assembly’s institutional development; its legislative and oversight roles; and its institutional transparency and accountability.

The PSP will be implemented by the National Democratic Institute, Center for Change Management and the Institute for Democracy Societas Civilis Skopje to support the Assembly’s strategic planning; human resources management reforms; improved regulatory impact assessment and procurement processes; commitment to open data, and, by gauging public opinion and monitoring reform efforts, including greater civic engagement in policy-making processes.

Period: 01.07.2018 - 31.12.2029

Swiss Agency for Development and Cooperation

Combatting discrimination through effective work of the Commission for Prevention and Protection against Discrimination

Building a strong and professional Commission, which will be supported by a strong and professional expert service. Namely, a precondition for the effective action of the CPPD is not only the Law on prevention and protection against discrimination, but also the functioning of the service that provides the basic support for the work of the commissioners. The activities envisaged in the first year of the project will contribute to the establishment of an appropriate organizational structure based on functional analysis, development of detailed job descriptions with clearly defined goals and objectives, but also necessary core and specific competencies, development of clear, precise and efficient work procedures in relation to cases of discrimination, building a system for collecting and analyzing data in the field of discrimination, as well as determining the tools and mechanisms through which information will be shared with the public and public awareness in the area will be strengthened. The activities related to building and strengthening the capacities of the members of CPPD and the employees in the professional service, which are foreseen in the second year of the project implementation, will enable independent work of the institution in order to protect the rights and freedoms of the citizens and will actively contributes to building equal opportunities and access to resources for all.

Period: 01.06.2021 - 31.03.2023

This project is funded by the Government of the United Kingdom, through the British Embassy Skopje

Women power measures against COVID consequences

This project will address the challenges and the future development for 9 women owned businesses, affected by the Covid-19 economic downfall. They will go through a process of structuring and restructuring their business model, some of them (informal businesses) formalizing activities especially those in the field of the agricultural sector. Not only that, know-how techniques that will be developed and knowledge and skills improved but also woman will be encourage to modify and introduce innovate products and services. Furthermore, innovative manufacturing and selling techniques will be introduced, with the sole purpose of strengthening, improving the sustainability and profitability of the businesses.  Also, progress in digital skills will be introduced, especially since the coronavirus crisis has shown that adequate digital skills are crucial for the business to be able to connect and adapt to the new digital economy.

Furthermore, the project will be focused on creating policies and measures for alleviation of the economic consequences arisen form the COVID-19 crisis specifically considering women owned businesses and women entrepreneurs, as one of the most vulnerable group to the health crisis. By the end of the project, it is expected measures and different policy changes to be proposed to the local and central governmental bodies with all the activities to be undertaken in the next 12 months

Period: 15.07.2021 - 15.10.2022

The Balkan Trust for Democracy

Youth involvement in a constructive dialogue: Communist Past in Contemporary Western Balkan (YOU-WB)

The project Youth involvement in a constructive dialogue: Communist Past in Contemporary Western Balkan (YOU-WB) is a project funded by Europe for Citizens Program, European Remembrance. 

It involves students, practitioners, and academicians from Albania, Macedonia, France, and Italy and aims is to foster national and transnational youth activist's dialogue about the reflection of past communist regimes in contemporary Western Balkan (WB). 

The project activities are envisaging different thematic 4 workshops in 4 different countries tackling the topics that reflect the past communist regime (such as rules, norms, rights, practices, and customs); the national Identities and collective memory in an enlarged Europe; political culture and social changes in post-communist transition, finalizing with the conference that will focus on the Post-Communism and Democracy in WB.

The project is a partnership among Center for Comparative and International Study (project leader) CCIS; Mesdheu Center (MC) Qendra SHKENCE DHE INOVACION PER ZHVILLIM (SCiDEV) (from Albania); Center for Change Management (from North Macedonia); Patrimoine sans Frontières (PSF) (France) and PERIPLI - Culture e Società Euromediterranee (Italy)

Period: 01.02.2021 - 01.07.2022

Europe for Citizens Program

Institutional grant provided by the CIVICA MOBILITAS programme

The institutional grant is awarded by the Civica Mobilitas programme financed by the Swiss agency for development and cooperation (SDC) represented by the Swiss embassy in the Republic of North Macedonia. The grant is intended to support CCM in conducting activities for institutional development and organizational strengthening.

Period: 01.07.2019 - 30.06.2022

CIVICA MOBILITAS programme - Swiss Agency for Development and Cooperation

Improving the organizational structure of the Patronage service

The UNICEF country programme 2020-2025 focuses on policies relevant to children, primarily health, social protection and education, and the porposed collaboration falls within the expected outcomes related to health. UNICEF detected that "in the health sector, there has been insufficient emphasis on preventative and primary care, and the government has mainly focused on building hospitals, buying expensive equipment, and benefiting from fraudulent procurements. The input by CCM will cover aspects related to institutional organisation and development, human capital development, more specifically systematization of working positions, job descriptions and competences (general and professional), as well as performance management and appraisal. Improved functioning of the Patronage Service as part of the health sector will significantly indirectly contribute to the wellbeing of children in the country.

Period: 01.11.2021 - 01.06.2022


Support to reforms for governance in the Ministry of Defence of North Macedonia

The impact of the project will be to improve the effectiveness and efficiency of the MoD through functional public procurements’ management. In the mid and long-term, the developed e-system for management of public procurements should enable timely planning and preparation of procurement and successful implementation of tender procedures with standardized documents, while minimising the risk of corruption and conflict of interest. The actual public procurement process is undertaken by the Bureau for Public Procurement, so this project will improve the planning and coordination of procurements.

Period: 15.09.2021 - 31.03.2022

This project is funded by the Government of the United Kingdom, through the British Embassy Skopje

Digitalisation of services in the education sector

The focus of this project will be to further digitalise services in the education sector, which are used frequently and can have a larger impact both on the users, and the MES as a service provider. The project will encompass full digitalisation of these services (reaching transactional level according to EU benchmarks), providing support in reorganising the internal processes in the MES for these services, building capacities of the administration in the MES for administering the services, and designing and delivering promotional campaign to motivate the relevant user groups in using the e-services.

Period: 01.10.2021 - 31.03.2022

This project is funded by the Government of the United Kingdom, through the British Embassy Skopje

Support to SIGMA mission for annual assessment of public administration

The Center for Change Management is supporting SIGMA Mission for annual assessment of public administration in the Republic of North Macedonia for the year 2021, by providing local expertise and logistics of the staff and international experts engaged by SIGMA. The activities inlude support of the Ministry of Information Society and Administration in organization and coordination of meeting with relevant institutions, providing relevant documents, review and assessment of submitted documentation by institutions and support in preparation of the report by SIGMA.

Period: 15.03.2021 - 30.06.2021


Analysis of retention issues in IPA structures in North Macedonia

Period: 15.03.2021 - 30.06.2021


Catalogue of services

Data management

Quality management

EU integrations

Soft skills

Project management

Organisational skills

Public administration

Gender equality and non-discrimination

Our platforms

Portal for women entrepreneurship -

National open data portal -

Web portal for monitoring results in good governance of the municipalities - о

Web portal for connecting SMS with multi-national companies -

Web portal for investigative stories -

Web portal for assessing public services -

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Str. Rajko Zhinzifov no.44-1,
1000 Skopje, North Macedonia

Tel: +389 2 6092 216
Fax: +389 2 6092 216