Center for Change Management

Latest news

Official meeting with the Minister for public administration

Date: 14.07.2024

Last week, the executive director of CCM, Neda Maleska Sachmaroska, and the project coordinator in CCM, Branka Kocevska, had a meeting with the Minister of Public Administration, Goran Minchev.

At the meeting, it was discussed about the projects on which the CCM has successfully cooperated with the Ministry so far, and which were related to the strengthening of good governance and reforms in public administration. At the same time, they discussed the future cooperation in these areas and the expert support that the CCM will provide in the reform processes under the jurisdiction of the Ministry of Public Administration.

Through its proven expertise, CCM continues to actively support institutions in improving processes in the direction of delivering more and better results and services for citizens.

Call for Application - Regional Project Y-O MODEL (Erasmus-Youth-2023-CB)

Date: 01.07.2024

Are you a young individual passionate about making a difference in your community and influencing youth policies?
We invite you to apply to be part of an innovative project aimed at shaping youth engagement in politics and society!


The project “A Cross Regional Predictive Model for Youth Policy Shaping - Youth Observers” is a 24-month initiative aiming to create a new model for youth engagement in politics and society named “Y-Os” (Youth Observers). This project includes participants from Albania, North Macedonia, Kosovo, and Italy, encouraging policy dialogue, cooperation, networking, and the exchange of best practices. It aims to raise the capacities of youth and promote strategic cooperation between youth organizations across these regions.


  • Introduce “Youth Observers” (Y-Os) as an innovative way for youth policy engagement.
  • Encourage stronger regional youth cooperation by identifying and connecting issues based on the EU Youth strategy.
  • Promote policy dialogue and cooperation among youth organizations.
  • Enhance networking and exchange of best practices.
  • Raise the capacities of youth to participate effectively in policy shaping.

1. Mesdheu Center (MC-Albania)

1. Qendra Shkence dhe Inovacion per Zhvillim (SCiDEV), Albania
2. Center for Change Management (CCM), North Macedonia
3. Qendra per Studime Krahasuese dhe Nderkombetare (QSKN/CCIS), Albania
4. Institute for Development Policies (INDEP), Kosovo
5. EURelations GEIE, Italy


  • Youth aged between 19-30 years from Albania, North Macedonia, Kosovo, and Italy.
  • Passionate about youth engagement, politics, and societal issues.
  • Committed to participating in all project activities, including seminars, study visits, training sessions, and the final conference.



  1. Youth Observer Groups and Participants:
  • Establish 4 Youth Observer Groups (Y-Os), one in each partner country.
  • Select 15 youth per Y-O, per country, around August 2024.
  1. Seminars and Study Visits
  • Youth two-day seminars (blended format: online and in-person) and study visits with 5 participants from each partner countries
    • YO's two-day seminar in Kosovo around August 2024 (25 participants in-person + online).
    • YO's two-day seminar in Italy, around May 2025 (25 participants in-person + online).
    • YO's two-day seminar and study visit in Macedonia, around January 2025 (25 participants in-person + online).

3. Training and Documentation

    • Hold 4 online meetings to discuss policy papers internally, around January 2026.
    • Organize 4 policy round tables as policy dialogue, one in each partner country.
  • Design 4 policy papers, one per partner country, within September 2024.
  • Finalize a regional Policy Paper titled “Mapping youth issues in engagement in policy dialogue,” one for each partner country, around January 2026.

4.Final Event:

  • Organize a final project conference in Tirana, around February 2026.


To apply, please submit the Applications to:

Deadline for Applications: 1-21 July 2024

For more information, please contact:

Platform for monitoring to pre-election promises

Date: 26.04.2024

The Center for Change Management (CMP) within the project "Rethinking Management", which is supported by the Government of the United Kingdom through the British Embassy in Skopje, created the website, which in the pre-election period will have the function of a platform for monitoring the pre-election promises of the political parties, while after the formation of the government it will have the function of a platform for monitoring the implementation of the Government's promises according to the official work program of the government.
The platform currently allows an overview of the main promises in 11 selected areas of the following coalitions/parties:
- Coalition "For a European Future"
- Coalition "Your Macedonia"
- Coalition "European Front"
- Political party LEFT
- VLEN coalition
Responsible Government aims to encourage citizens to read the promises that political parties place in their pre-election programs, so the platform provides a quick and simple overview of the key promises, and make an informed decision for whom to vote for.
Responsible Government has a platform that provides a clear overview of how many concrete and measurable promises the parties have, whose implementation in the future can be monitored and whether the promises are realistic in general.
Responsible Government aims to help citizens, civil society organizations and the media to actively follow the pre-election parliamentary programs of the political parties and what they promise to the citizens.
Responsible Government aims to measure the delivery of results, promises from the winning party to inform the citizens.
Responsible Government strives to monitor the long-term operation and development of the state, the implementation of government policies, as well as strengthening the responsibility of the Government and political parties for (non)delivery of promises. This can be achieved through detailed and active monitoring of the Government's operations.

Training for representatives of central institutions - UK practices for improving the delivery of results by public administration

Date: 05.03.2024

On March 4 and 5, 2024, as part of the "Reinventing Governance" project, the Center for Change Management (CCM) organized a lecture for representatives of central institutions regarding the delivery of results from planned public policies, with an emphasis on good practices from the United Kingdom.

We were honored to have these lectures delivered by Steve Batey, a former employee of the UK Prime Minister's Office Performance Monitoring Unit, who shared valuable and practical experiences and knowledge from his many years of work experience.

The participants of the trainings will be able to apply all the acquired knowledge in the operation of the institutions and thereby improve the delivery of results for the citizens!

The lectures were organized within the framework of the project "Reinventing Governance" funded by UK International Development by the Government of the United Kingdom through the British Embassy Skopje and implemented by the Center for Change Management (CCM) in cooperation with the Government of the Republic of North Macedonia

Presentation of findings from reports on monitoring the discretionary powers of the public administration

Date: 05.03.2024

On March 4, 2024, in the premises of the Public Room in Skopje, in front of representatives of the public, civil and media sectors, we presented the findings of our research through which we monitored the abuse of discretionary powers by the public sector.

Specifically, the findings of the following researches were presented:

- The discretionary powers of the Municipalities

- The discretionary powers of the electoral administration

Researches show that the Municipalities and the State Election Commission spend huge sums from the state budget through their discretionary powers.

That is, the research on the discretionary powers of the municipalities showed that the municipalities spend large amounts of the citizens' money on various grounds (sports, cultural, social, etc.) on individuals and legal entities, without having a clear basis and without any justification. This research covered the municipalities of Centar, Kisela Voda, Karposh and Kichevo, and the data was analyzed from publicly available information for the period from 2019 to mid-2023.

The research on discretionary powers in the financing of paid political advertising showed that the State Election Commission (SEC) allocates huge sums of money to citizens in an insufficiently regulated procedure according to the Electoral Code and without better regulating that procedure with its own by-law.

The research was conducted within the framework of the project "Encouraging good governance and public administration reform" supported by the National Endowment for Democracy.

Training for implementation, monitoring and evaluation of strategic plans

Date: 01.03.2024

Within the series of trainings for the public administration, the CCM organized two series of two-day trainings for the representatives of the central institutions (ministries) regarding the processes for implementation, monitoring and evaluation of the start-up plans of the institutions.

Strategic planning is a very important part of the management of the public sector, and that is why this period CCM organizes trainings for implementation, monitoring and evaluation of strategic plans, for officials from central institutions (ministries).

Representatives from several ministries had the opportunity to exchange opinions and learn new skills and techniques together with experts in the field of managing strategic plans and project cycles.

The series of trainings for public administration is organized within the framework of the project "Reinventing Governance" and is funded by UK International Development by the Government of the United Kingdom through the British Embassy Skopje and is implemented by the Center for Change Management (CCM) in cooperation with the Government of the Republic of North Macedonia


Fostering Good Governance and Public Administration Reform (second phase)

The project aims to maintain good governance at the top of the political agenda. The project interventions are designed to analyze current state of affairs in several areas related to the accountability as one of the top priorities in the PAR agenda, such as: improving transparency and accountability of public institutions; responsibility for delivery of results and improving the supervision of the public in the implementation of the recommendations by the key institutions and greater efficiency, effectiveness and functionality of the institutions. As accountability in modern government is a key component of democracy, the continuation of the project will keep the focus on the principles of good governance ensuring that elected officials are held responsible for their actions, especially undertaking structural reforms and building a strong and effective public administration.

Period: 01.07.2023 - 30.06.2025

National Endowment for Democracy (NED)

Reinventing governance

This project strives to enhance the accountability of the institutions by improving the coordination and implementation of Government policies will ensure overall effective functioning of the Government. This can be achieved through solid mechanisms in place for development of evidence-based policies, defining Key Performance Indicators (KPIs) that will be monitored under CoG coordination, improved internal communication protocols within the designated administrative network and effective system of delegation and responsibilities. Most important, better understanding and awareness of citizens, media and civil society organizations about the principles of good governance will increase the pressure on the government to deliver more effective policies with better results for citizens.

Finally, improved governance will increase accountability and transparency of the institutions and politicians towards citizens in the long term, thus limiting possibilities for corruption, political influencing and clientelism.

Therefore, the overall goal of the project is to create effective governance standards and to facilitate the process of synchronised evidence-based policy planning and implementation process. 

Period: 15.12.2022 - 31.03.2025

British Embassy in Skopje

Improving the organizational structure of the Patronage service

The UNICEF country programme 2020-2025 focuses on policies relevant to children, primarily health, social protection and education, and the porposed collaboration falls within the expected outcomes related to health. UNICEF detected that "in the health sector, there has been insufficient emphasis on preventative and primary care, and the government has mainly focused on building hospitals, buying expensive equipment, and benefiting from fraudulent procurements. The input by CCM will cover aspects related to institutional organisation and development, human capital development, more specifically systematization of working positions, job descriptions and competences (general and professional), as well as performance management and appraisal. Improved functioning of the Patronage Service as part of the health sector will significantly indirectly contribute to the wellbeing of children in the country.

Period: 01.11.2021 - 01.06.2022


Digitalisation of services in the education sector

The focus of this project will be to further digitalise services in the education sector, which are used frequently and can have a larger impact both on the users, and the MES as a service provider. The project will encompass full digitalisation of these services (reaching transactional level according to EU benchmarks), providing support in reorganising the internal processes in the MES for these services, building capacities of the administration in the MES for administering the services, and designing and delivering promotional campaign to motivate the relevant user groups in using the e-services.

Period: 01.10.2021 - 31.03.2022

This project is funded by the Government of the United Kingdom, through the British Embassy Skopje

Support to reforms for governance in the Ministry of Defence of North Macedonia

The impact of the project will be to improve the effectiveness and efficiency of the MoD through functional public procurements’ management. In the mid and long-term, the developed e-system for management of public procurements should enable timely planning and preparation of procurement and successful implementation of tender procedures with standardized documents, while minimising the risk of corruption and conflict of interest. The actual public procurement process is undertaken by the Bureau for Public Procurement, so this project will improve the planning and coordination of procurements.

Period: 15.09.2021 - 31.03.2022

This project is funded by the Government of the United Kingdom, through the British Embassy Skopje

Women power measures against COVID consequences

This project will address the challenges and the future development for 9 women owned businesses, affected by the Covid-19 economic downfall. They will go through a process of structuring and restructuring their business model, some of them (informal businesses) formalizing activities especially those in the field of the agricultural sector. Not only that, know-how techniques that will be developed and knowledge and skills improved but also woman will be encourage to modify and introduce innovate products and services. Furthermore, innovative manufacturing and selling techniques will be introduced, with the sole purpose of strengthening, improving the sustainability and profitability of the businesses.  Also, progress in digital skills will be introduced, especially since the coronavirus crisis has shown that adequate digital skills are crucial for the business to be able to connect and adapt to the new digital economy.

Furthermore, the project will be focused on creating policies and measures for alleviation of the economic consequences arisen form the COVID-19 crisis specifically considering women owned businesses and women entrepreneurs, as one of the most vulnerable group to the health crisis. By the end of the project, it is expected measures and different policy changes to be proposed to the local and central governmental bodies with all the activities to be undertaken in the next 12 months

Period: 15.07.2021 - 15.10.2022

The Balkan Trust for Democracy

Support to SIGMA mission for annual assessment of public administration

The Center for Change Management is supporting SIGMA Mission for annual assessment of public administration in the Republic of North Macedonia for the year 2021, by providing local expertise and logistics of the staff and international experts engaged by SIGMA. The activities inlude support of the Ministry of Information Society and Administration in organization and coordination of meeting with relevant institutions, providing relevant documents, review and assessment of submitted documentation by institutions and support in preparation of the report by SIGMA.

Period: 15.03.2021 - 30.06.2021


Analysis of retention issues in IPA structures in North Macedonia

Period: 15.03.2021 - 30.06.2021


Youth involvement in a constructive dialogue: Communist Past in Contemporary Western Balkan (YOU-WB)

The project Youth involvement in a constructive dialogue: Communist Past in Contemporary Western Balkan (YOU-WB) is a project funded by Europe for Citizens Program, European Remembrance. 

It involves students, practitioners, and academicians from Albania, Macedonia, France, and Italy and aims is to foster national and transnational youth activist's dialogue about the reflection of past communist regimes in contemporary Western Balkan (WB). 

The project activities are envisaging different thematic 4 workshops in 4 different countries tackling the topics that reflect the past communist regime (such as rules, norms, rights, practices, and customs); the national Identities and collective memory in an enlarged Europe; political culture and social changes in post-communist transition, finalizing with the conference that will focus on the Post-Communism and Democracy in WB.

The project is a partnership among Center for Comparative and International Study (project leader) CCIS; Mesdheu Center (MC) Qendra SHKENCE DHE INOVACION PER ZHVILLIM (SCiDEV) (from Albania); Center for Change Management (from North Macedonia); Patrimoine sans Frontières (PSF) (France) and PERIPLI - Culture e Società Euromediterranee (Italy)

Period: 01.02.2021 - 01.07.2022

Europe for Citizens Program

Institutional grant provided by the CIVICA MOBILITAS programme

The institutional grant is awarded by the Civica Mobilitas programme financed by the Swiss agency for development and cooperation (SDC) represented by the Swiss embassy in the Republic of North Macedonia. The grant is intended to support CCM in conducting activities for institutional development and organizational strengthening.

Period: 01.07.2019 - 30.06.2022

CIVICA MOBILITAS programme - Swiss Agency for Development and Cooperation

Parliamentary Support Programme

The PSP will support the Assembly of the Republic of North Macedonia (the Assembly) independence efforts through consensus-building, structural reform, and capacity building in the Assembly’s institutional development; its legislative and oversight roles; and its institutional transparency and accountability.

The PSP will be implemented by the National Democratic Institute, Center for Change Management and the Institute for Democracy Societas Civilis Skopje to support the Assembly’s strategic planning; human resources management reforms; improved regulatory impact assessment and procurement processes; commitment to open data, and, by gauging public opinion and monitoring reform efforts, including greater civic engagement in policy-making processes.

Period: 01.07.2018 - 31.12.2029

Swiss Agency for Development and Cooperation


Research in our focus

Our goal as an organization is to contribute to changes in the society by better public policies. See our research in our published work.

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Catalogue of services

Data management

Quality management

EU integrations

Soft skills

Project management

Organisational skills

Public administration

Gender equality and non-discrimination


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Center for Change Management

About us

Center for Change management is a nonprofit, nongovernmental organization that promotes understanding and nonviolent social change. The organization focuses on soft measures and policies that help various entities accept changes in society as normal situations and turn them into positive outcomes. The organization believes that strengthening the capacity of public administration, civil society, business community, euro - integration and investment in people are the main agents of change in society.

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Our platforms

Platform for monitoring pre-election commitments -

Portal for women entrepreneurship -

National open data portal -

Web portal for monitoring results in good governance of the municipalities - о

Web portal for connecting SMS with multi-national companies -

Web portal for investigative stories -

Web portal for assessing public services -

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Str.Mitropolit Teodosij Gologanov no.34a,
1000 Skopje, North Macedonia

Tel: +389 2 6092 216