Center for Change Management

Center for Change Management

- A think-tank organization

About us

Center for Change management is a nonprofit, nongovernmental organization that promotes understanding and nonviolent social change. The organization focuses on soft measures and policies that help various entities accept changes in society as normal situations and turn them into positive outcomes. The organization believes that strengthening the capacity of public administration, civil society, business community, euro - integration and investment in people are the main agents of change in society.

Latest news

Data processing and data-based advocacy training

Date: 25.09.2020

The data is the basis for convincing decision makers which issues are most important to citizens.

We held training on data processing and advocacy based on data for civil society organizations that work together to improve public services for citizens. This time we are organizing the training in parallel and live on Zoom

Within the training we had a practical part which consisted of data processing through: tabular structures of data sets, data organization and data filtering techniques and the second part, data visualization, types and tools used.

This training is part of the Work Programme: Improved service delivery for citizens with active engagement of the Assembly, supported by the European Union.

The last management meeting of the Project for Development of Micro-Enterprises of Women in the Cross-Border Area was held

Date: 20.09.2020

This weekend in Ohrid was held the last management meeting of the team of the Project for development of micro enterprises of women in the cross-border area.
At the meeting, the implemented activities were reviewed, the problems and challenges were discussed and how they were overcome. The achieved results were analyzed and conclusions were drawn from different experiences.

Working meeting with the Minister of Information Society and Administration Jeton Shaqiri

Date: 09.09.2020

We disscused about the work of CCM so far in support of the public administration reform process, as well as the future priorities and opportunities for continuing the current cooperation. We will strive for professional, modern and transparent administration and for the development of digitalization as a common priority.

Meeting of CCM with the Minister of Education and Science Mila Carovska and the Chief of Staff- Sanela Skrielj

Date: 04.09.2020

The CCM team met the Minister of Education and Science Mila Carovska and the Chief of Staff of the Minister Sanela Skrielj, to present the findings of the research on the educational process during the pandemic. The recommendations of CCM for improvement of the organization of the educational process in the next period, intensification of the digital work in all institutions in the education sector and the possibilities for electronic educational services were discussed. CCM and MES share the same opinion that modernization of education requires better digital skills of all involved in the process.

Three videos of women entrepreneurs were filmed in Elbasan, Albania

Date: 04.08.2020

Finished the shooting of the three videos of women entrepreneurs from the area of Elbasan, Albania.

The promotional videos are part of the marketing campaign envisaged within the Microenterprise development project for women in the cross- border area, in order to promote the businesses of three women entrepreneurs.

Elvira, Elsa and Nafire will receive professional videos that will be used for their further advertising and market promotion.

Public call

Date: 16.07.2020

The Center for Change Management within the "Microenterprise development project i the cross- border region" announces
Public call to all women entrepreneurs from North Macedonia, to apply to become part of the online store

This platform is funded by the EU Delegation and has as its main goal to promote and support women entrepreneurship under KOVID19.

All women with registered business in the manufacturing, service and craft sectors are encouraged to join the online store, which will enable them to increase sales and promotion of their products / services locally and regionally, free of charge.

If you want to join the platform you can register at the following email



Parliamentary Support Programme

Digitalisation for business continuity in the public sector

Work programme: Improved service delivery for citizens by active engagement of the Assembly



Data processing and data-based advocacy training

The last management meeting of the Project for Development of Micro-Enterprises of Women in the Cross-Border Area was held

Working meeting with the Minister of Information Society and Administration Jeton Shaqiri





Currently, there are no calls.


Research in our focus

Our goal as an organization is to contribute to changes in the society by better public policies.
See our research in our published work.

Ongoing projects

Parliamentary Support Programme

The PSP will support the Assembly of the Republic of North Macedonia (the Assembly) independence efforts through consensus-building, structural reform, and capacity building in the Assembly’s institutional development; its legislative and oversight roles; and its institutional transparency and accountability.

The PSP will be implemented by the Center for Change Management, National Democratic Institute and the Institute for Democracy Societas Civilis Skopje to support the Assembly’s strategic planning; human resources management reforms; improved regulatory impact assessment and procurement processes; commitment to open data, and, by gauging public opinion and monitoring reform efforts, including greater civic engagement in policy-making processes.

Period: 01.07.2018 - 31.12.2029

Swiss Agency for Development and Cooperation

Digitalisation for business continuity in the public sector

With the return of the public administration in their regular offices, protocols will need to be urgently developed that ensure employees’ safety, organisation of the work and continuation of remote execution of selected work processes. Learning the lessons from the pandemic response, further digitalisation will be pursued, supported by amended legal regulations to better prepare the administration in an event of recurring pandemic or future crises. Newly designed digital work procedures will be proposed to selected central institutions and scoping of the needs of these institutions will be conducted to ensure smooth transition to digital work with a list of priorities ad timelines for enabling digital processes. Selected institutions will be supported with proposed structures of shared platforms and assessment of levels of remote access, prior to a wider multiplication of the model in other institutions.

Several important electronic services will be developed within the Project that are often used in a citizen’s lifecycle, such as electronic enrolment in kindergarten, enrolment in primary school, applying for students scholarships and nostrification of foreign diplomas. Тhe development of е-services will contribute for providing better and simpler public services, as well as for the reduction of physical contacts with the administration in times of crisis.

Period: 01.09.2020 - 31.03.2021

Government of the United Kingdom - British Embassy Skopje

Work programme: Improved service delivery for citizens by active engagement of the Assembly

Delivering services to citizens is the essence of the work of most government institutions. Tasks like paying taxes, renewing driving licenses, enrolling in schools and applying for benefits are often the most tangible interactions citizens have with their government. Improving accessibility of public services to all groups of citizens, including vulnerable groups (marginalized groups, ethnic minorities, persons with disability) is critical in building trust in government and delivering necessary structural reforms in line with the EU standards.

The focus of this programme shall be put on these services related to life events, more specifically 118 services relating to various life events, categorized in eight areas:

  • Manner and procedure for starting a business (for example, preparing a business plan, gathering information where you can find support for starting a business, registration in competent institutions and funds, registration for a tax number, registering employees);
  • Family (for example, obtaining birth certificates, obtaining personal documents, exercising parental rights);
  • Employment (for example, exercising unemployment rights, advising on financial borrowing, labor market counseling, job search assistance, counseling for re qualification);
  • Learning/studying (for example searching for educational programs, recognition of diplomas, scholarships, financial counseling, career counseling, practical work);
  • Initiation of a misdemeanor procedure (for example obtaining accurate information about the procedure, evidences, rights of the party, deadlines, legal remedies);
  • General business procedure (for example, obtaining detailed information about tax procedures, payment of contributions, accounting procedures, financial statements);
  • Owning a vehicle and driving (for example, buying, importing, registration of a vehicle);
  • Moving (for example, changing personal documents, obtaining information about public services at the place of relocation, such as schools, hospitals).

The activities in the work programme on improving public services largely encompass strengthening the capacities of CSOs for safeguarding citizens’ interests and their fundamental rights, thus contributing to one of the pillars of modern democracies – accountable, transparent, participatory, inclusive and effective public administration with high quality of service delivery for citizens. The work programme provides a participatory process, led by CCM in close cooperation with civil society organisations’ networks and competent institutions in order to identify policy measures to ensure access to all citizens to improved, more secure and more efficient services. 

Period: 01.01.2020 - 31.12.2020

European Union

Project for development of micro-enterprises owned by women in the cross-border region

This project is completely focused on the potential and existing women entrepreneurs and will provide the necessary support for them to strengthen their business skills as well as additional technical help and support for the women so that they can develop and expand micro and small businesses in the cross-border region between Polog in Macedonia and Elbasan in Albania.

The necessary plans will be made for building up of the capacities of the women entrepreneurs in three areas:

1. Building up of skills and capabilities of the potential entrepreneurs for starting their own business/

2. Improvement of the production and profit for the existing micro-    enterprises and organizing of the support for building up of the capacities of the companies connected with the production of new products, improvement of the sales and trade, networking and B2B meetings.

3. Revising of the policies for development of the micro-enterprises and support of the women entrepreneurship

Period: 01.04.2018 - 30.09.2020

Delegation of the European Union

Institutional grant provided by the CIVICA MOBILITAS programme

The institutional grant is awarded by the Civica Mobilitas programme financed by the Swiss agency for development and cooperation (SDC) represented by the Swiss embassy in the Republic of North Macedonia. The grant is intended to support CCM in conducting activities for institutional development and organizational strengthening.

Period: 01.07.2019 - 30.06.2020

CIVICA MOBILITAS programme - Swiss Agency for Development and Cooperation

Catalogue of services

Data management

Quality management

EU integrations

Soft skills

Project management

Organisational skills

Public administration

Gender equality and non-discrimination

Our platforms

Portal for women entrepreneurship -

National open data portal -

Web portal for monitoring results in good governance of the municipalities - о

Web portal for connecting SMS with multi-national companies -

Web portal for investigative stories -

Web portal for assessing public services -

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Str. Rajko Zhinzifov no.44-1,
1000 Skopje, North Macedonia

Tel: +389 2 6092 216
Fax: +389 2 6092 216