Center for Change Management

Center for Change Management

About us

Center for Change management is a nonprofit, nongovernmental organization that promotes understanding and nonviolent social change. The organization focuses on soft measures and policies that help various entities accept changes in society as normal situations and turn them into positive outcomes. The organization believes that strengthening the capacity of public administration, civil society, business community, euro - integration and investment in people are the main agents of change in society.

More about us keyboard_arrow_right

Initiatives

No challenge is big enough if there is a common initiative

Submit and support initiatives keyboard_arrow_right

Latest news

Implementation of CAF in the Assembly of the Republic of North Macedonia

Date: 15.11.2022

The Assembly is starting the third periodical self-assessment of its own work based on the European standards for excellence in work, and in accordance with the Common Assessment Framework (CAF).

This standard is the result of the cooperation between the ministers of the member states of the European Union in charge of improving the administrative capacities, it is inspired by the Model of the European Foundation for excellence in quality management. In this way, the Assembly also joins the initiatives and standards of the European Union for the modernization of public services.

The goal of this process is the constant improvement of the work of the Assembly through the evaluation of the work, in which both successes and progress are identified, as well as weaknesses that need to be overcome. Based on this assessment, in which the employees of the parliamentary service are actively involved, ways are being sought to improve the effectiveness and efficiency in the operation of the parliamentary service and the Parliament in general.

This standard is the result of the cooperation between the ministers of the member states of the European Union in charge of improving the administrative capacities, it is inspired by the Model of the European Foundation for excellence in quality management. In this way, the Assembly also joins the initiatives and standards of the European Union for the modernization of public services.

The goal of this process is the constant improvement of the work of the Assembly through the evaluation of the work, in which both successes and progress are identified, as well as weaknesses that need to be overcome. Based on this assessment, in which the employees of the parliamentary service are actively involved, ways are being sought to improve the effectiveness and efficiency in the operation of the parliamentary service and the Parliament in general.

The Deputy Coordinator of the successfully completed CAF 2019-2020 cycle, Dejan Mojsoski, also addressed the Workshop. He shared his experience from the measures that have been successfully implemented so far, for improved operation of the institution for the needs of the deputies and citizens.

The process will be led by the Center for Change Management (CCM), within the framework of the Parliamentary Support Program (PSP), financed by the Swiss Embassy, ​​and implemented by NDI, CCM and IDSCS.

Workshop "Creating and Processing of Data Sets"

Date: 15.11.2022

On November 15, 2022, a workshop was held on the topic "Creation and processing of data sets" created according to the needs and work of the Commission for Prevention and Protection from Discrimination. This activity is carried out within the framework of the project "Fight against discrimination through the support of CPPD", a project supported by the Government of the United Kingdom through the British Embassy in Skopje.

This workshop provided theoretical knowledge about the value of data in long-term work planning, analysis of situations in the direction of their improvement. The workshop also included practical application and creation of data sets as well as their use. This activity is in the direction of building capacities for the analytical functions of KSZD as well as building awareness of the great value and opportunity that data collection offers.

Campaign "Assembly for Citizens"

Date: 14.11.2022

In the period from October 25 to November 12, in a total of 13 cities across Macedonia, the "Assembly for citizens" campaign was implemented, which is implemented within the framework of the "Parliamentary Support Program" (PSP).

PSP is a 10-year project supported by the Swiss Agency for Development and Cooperation (SDC) through the Swiss Embassy in the Republic of North Macedonia. The "Parliamentary Support Program" is implemented by the National Democratic Institute (NDI), Institute for Democracy "Societas Civilis" - Skopje (IDSC) and the Center for Change Management (CCM).

During the visits, the citizens had the opportunity to meet the deputies from their cities and share their problems and challenges. For the younger generations, there were animation and educational content. Specifically, in the creative corner, they had the opportunity to highlight messages that they would send to their representatives, which will later be exhibited in the RNM assembly. In addition, the Parliamentary Institute at the RNM Assembly brought the work of the Assembly and its competences and functions closer to the citizens through an interactive presentation.

Regional WeBER 2.0 Conference - Citizens First

Date: 10.11.2022

From November 8 to 9, 2022 in Belgrade, the "Citizens First" conference of the WeBER 2.0 project conducted by the regional network of civil society organizations TEN - Think for Europe was organized.
The purpose of the Conference was to share the experiences and challenges of the Western Balkan countries in the field of public administration reforms.

At this conference, the Center for Change Management (CCM) was represented by the program coordinator Iskra Belcheva Ristovska, who had her own presentation in the field of service delivery by the public administration. In her presentation, she highlighted not only the challenges but also the positive examples of digitalization of numerous public services, in the process of which the Change Management Center (CCM) has made a major contribution.

The following areas were covered at the conference: (1) Local governments and the participation of the civil sector at the local level; (2) Presentation on SIGMA's data portal; (3) Comparative analysis of progress between Western Balkan countries; (4) Consultations with citizens and participatory democracy

Coordination meeting with representatives from the civil sector with the Secretariat for European Affairs

Date: 02.11.2022

On 02.11.2022, the financial director of the Center for Change Management (CCM) Vesna Bochvarska participated in the coordination meeting of representatives of the civil sector in the Republic of North Macedonia (RNM) with representatives of the Secretariat for European Affairs (SEA). The meeting referred to the future cooperation between the RNM Government and civil society organizations in the process of negotiations for integration into the European Union.

The coordination meeting was attended by the deputy chief negotiator of North Macedonia with the EU and state secretary, Mrs. Drita Abiu-Halili, together with the Croatian expert on European integration engaged through the Nordic support, Mr. Vladimir Drobniak.

- The participation of the civil sector in the process of the country's integration into the EU is extremely important, especially in the field of necessary expertise in various chapters and areas. The real partnership and communication between the Government and all social stakeholders is key to achieving the goals of our country's membership in the European Union, noted Abdiu-Khalili.

Regarding the modality or form of civil sector involvement in the country's EU membership process, she said that it will be decided jointly, always keeping in mind the general interest and the construction of a functional structure that will contribute to the efficiency of the process.

- We need to prepare both for participation and for greater utilization and absorption of EU funds. This is particularly important in order to achieve the strengthening of the capacities of civil society organizations for the use of EU funds dedicated to civil society, and especially from the aspect of improving the partnership and cooperation between the state and the civil sector in this area, indicated the deputy chief negotiator of Severna Macedonia with the EU, Abdiu-Khalili.

The event was realized with the support of Nordic Support for the Progress of North Macedonia through UNOPS.

Civil Society & Think Tank Forum 2022

Date: 01.11.2022

The program coordinator of the Center for Change Management (CCM) Iskra Belcheva Ristovska, participant of the Forum of civil society organizations and think tanks within the framework of the Berlin process (#CSF2022) organized by Aspen Institute Germany and Südosteuropa-Gesellschaft e.V.

Several topics of great social importance were covered at the Forum. Specifically, the topics of energy efficiency, climate change and sustainable development were discussed. The topics of freedom of speech and media and false information, as challenges of democratic societies, were also covered. Due to the turbulent past of the Western Balkan countries, the topics of reconciliation and dealing with the past were also covered. all these topics were discussed by prominent representatives of civil society organizations from the countries of the Western Balkans and the EU.

One of the messages highlighted at the Forum was that - Civil organizations from the Western Balkans contribute to the fulfillment of the goals of the Berlin Process with their expertise. But they can also create a positive image for the region in front of citizens and decision makers in the EU.

Publications

Research in our focus

Our goal as an organization is to contribute to changes in the society by better public policies. See our research in our published work.

More about our publications keyboard_arrow_right

Ongoing projects

Parliamentary Support Programme

The PSP will support the Assembly of the Republic of North Macedonia (the Assembly) independence efforts through consensus-building, structural reform, and capacity building in the Assembly’s institutional development; its legislative and oversight roles; and its institutional transparency and accountability.

The PSP will be implemented by the National Democratic Institute, Center for Change Management and the Institute for Democracy Societas Civilis Skopje to support the Assembly’s strategic planning; human resources management reforms; improved regulatory impact assessment and procurement processes; commitment to open data, and, by gauging public opinion and monitoring reform efforts, including greater civic engagement in policy-making processes.

Period: 01.07.2018 - 31.12.2029

Donor:
Swiss Agency for Development and Cooperation

Combatting discrimination through effective work of the Commission for Prevention and Protection against Discrimination

Building a strong and professional Commission, which will be supported by a strong and professional expert service. Namely, a precondition for the effective action of the CPPD is not only the Law on prevention and protection against discrimination, but also the functioning of the service that provides the basic support for the work of the commissioners. The activities envisaged in the first year of the project will contribute to the establishment of an appropriate organizational structure based on functional analysis, development of detailed job descriptions with clearly defined goals and objectives, but also necessary core and specific competencies, development of clear, precise and efficient work procedures in relation to cases of discrimination, building a system for collecting and analyzing data in the field of discrimination, as well as determining the tools and mechanisms through which information will be shared with the public and public awareness in the area will be strengthened. The activities related to building and strengthening the capacities of the members of CPPD and the employees in the professional service, which are foreseen in the second year of the project implementation, will enable independent work of the institution in order to protect the rights and freedoms of the citizens and will actively contributes to building equal opportunities and access to resources for all.

Period: 01.06.2021 - 31.03.2023

Donor:
This project is funded by the Government of the United Kingdom, through the British Embassy Skopje

Women power measures against COVID consequences

This project will address the challenges and the future development for 9 women owned businesses, affected by the Covid-19 economic downfall. They will go through a process of structuring and restructuring their business model, some of them (informal businesses) formalizing activities especially those in the field of the agricultural sector. Not only that, know-how techniques that will be developed and knowledge and skills improved but also woman will be encourage to modify and introduce innovate products and services. Furthermore, innovative manufacturing and selling techniques will be introduced, with the sole purpose of strengthening, improving the sustainability and profitability of the businesses.  Also, progress in digital skills will be introduced, especially since the coronavirus crisis has shown that adequate digital skills are crucial for the business to be able to connect and adapt to the new digital economy.

Furthermore, the project will be focused on creating policies and measures for alleviation of the economic consequences arisen form the COVID-19 crisis specifically considering women owned businesses and women entrepreneurs, as one of the most vulnerable group to the health crisis. By the end of the project, it is expected measures and different policy changes to be proposed to the local and central governmental bodies with all the activities to be undertaken in the next 12 months

Period: 15.07.2021 - 15.10.2022

Donor:
The Balkan Trust for Democracy

Youth involvement in a constructive dialogue: Communist Past in Contemporary Western Balkan (YOU-WB)

The project Youth involvement in a constructive dialogue: Communist Past in Contemporary Western Balkan (YOU-WB) is a project funded by Europe for Citizens Program, European Remembrance. 

It involves students, practitioners, and academicians from Albania, Macedonia, France, and Italy and aims is to foster national and transnational youth activist's dialogue about the reflection of past communist regimes in contemporary Western Balkan (WB). 

The project activities are envisaging different thematic 4 workshops in 4 different countries tackling the topics that reflect the past communist regime (such as rules, norms, rights, practices, and customs); the national Identities and collective memory in an enlarged Europe; political culture and social changes in post-communist transition, finalizing with the conference that will focus on the Post-Communism and Democracy in WB.

The project is a partnership among Center for Comparative and International Study (project leader) CCIS; Mesdheu Center (MC) Qendra SHKENCE DHE INOVACION PER ZHVILLIM (SCiDEV) (from Albania); Center for Change Management (from North Macedonia); Patrimoine sans Frontières (PSF) (France) and PERIPLI - Culture e Società Euromediterranee (Italy)

Period: 01.02.2021 - 01.07.2022

Donor:
Europe for Citizens Program

Institutional grant provided by the CIVICA MOBILITAS programme

The institutional grant is awarded by the Civica Mobilitas programme financed by the Swiss agency for development and cooperation (SDC) represented by the Swiss embassy in the Republic of North Macedonia. The grant is intended to support CCM in conducting activities for institutional development and organizational strengthening.

Period: 01.07.2019 - 30.06.2022

Donor:
CIVICA MOBILITAS programme - Swiss Agency for Development and Cooperation

Improving the organizational structure of the Patronage service

The UNICEF country programme 2020-2025 focuses on policies relevant to children, primarily health, social protection and education, and the porposed collaboration falls within the expected outcomes related to health. UNICEF detected that "in the health sector, there has been insufficient emphasis on preventative and primary care, and the government has mainly focused on building hospitals, buying expensive equipment, and benefiting from fraudulent procurements. The input by CCM will cover aspects related to institutional organisation and development, human capital development, more specifically systematization of working positions, job descriptions and competences (general and professional), as well as performance management and appraisal. Improved functioning of the Patronage Service as part of the health sector will significantly indirectly contribute to the wellbeing of children in the country.

Period: 01.11.2021 - 01.06.2022

Donor:
UNICEF

Support to reforms for governance in the Ministry of Defence of North Macedonia

The impact of the project will be to improve the effectiveness and efficiency of the MoD through functional public procurements’ management. In the mid and long-term, the developed e-system for management of public procurements should enable timely planning and preparation of procurement and successful implementation of tender procedures with standardized documents, while minimising the risk of corruption and conflict of interest. The actual public procurement process is undertaken by the Bureau for Public Procurement, so this project will improve the planning and coordination of procurements.

Period: 15.09.2021 - 31.03.2022

Donor:
This project is funded by the Government of the United Kingdom, through the British Embassy Skopje

Digitalisation of services in the education sector

The focus of this project will be to further digitalise services in the education sector, which are used frequently and can have a larger impact both on the users, and the MES as a service provider. The project will encompass full digitalisation of these services (reaching transactional level according to EU benchmarks), providing support in reorganising the internal processes in the MES for these services, building capacities of the administration in the MES for administering the services, and designing and delivering promotional campaign to motivate the relevant user groups in using the e-services.

Period: 01.10.2021 - 31.03.2022

Donor:
This project is funded by the Government of the United Kingdom, through the British Embassy Skopje

Support to SIGMA mission for annual assessment of public administration

The Center for Change Management is supporting SIGMA Mission for annual assessment of public administration in the Republic of North Macedonia for the year 2021, by providing local expertise and logistics of the staff and international experts engaged by SIGMA. The activities inlude support of the Ministry of Information Society and Administration in organization and coordination of meeting with relevant institutions, providing relevant documents, review and assessment of submitted documentation by institutions and support in preparation of the report by SIGMA.

Period: 15.03.2021 - 30.06.2021

Donor:
SIGMA - OECD

Analysis of retention issues in IPA structures in North Macedonia

Period: 15.03.2021 - 30.06.2021

Donor:
SIGMA-OECD

Catalogue of services

Data management

Quality management

EU integrations

Soft skills

Project management

Organisational skills

Public administration

Gender equality and non-discrimination

Our platforms

Portal for women entrepreneurship - womenpoweron.mk

National open data portal - data.gov.mk

Web portal for monitoring results in good governance of the municipalities - оpstina.mk

Web portal for connecting SMS with multi-national companies - kompanii.mk

Web portal for investigative stories - istrazi-fakti.org.mk

Web portal for assessing public services - javni-uslugi.mk

embed google maps
terms and conditions sample

Str. Rajko Zhinzifov no.44-1,
1000 Skopje, North Macedonia

Tel: +389 2 6092 216
Fax: +389 2 6092 216
e-mail: info@cup.org.mk