Center for Change Management

Center for Change Management

About us

Center for Change management is a nonprofit, nongovernmental organization that promotes understanding and nonviolent social change. The organization focuses on soft measures and policies that help various entities accept changes in society as normal situations and turn them into positive outcomes. The organization believes that strengthening the capacity of public administration, civil society, business community, euro - integration and investment in people are the main agents of change in society.

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Latest news

Conference: "Digitalization of services in the field of education"

Date: 15.04.2021

The Center for Change Management (CCM) held an online conference "Digitalization of Services in the Field of Education" addressed by the Minister of Education and Science Mila Carovska, the Minister of Information Society and Administration Jeton Shaqiri, the Deputy Ambassador of the United Kingdom of Great Britain and Northern Ireland, Dominic Otwei.
Digitalization is a priority in the work of the Ministry of Education and Science, and the cooperation with CCM and the British Embassy is an example of fast and efficient digital transformation of public services - said at the beginning of the conference, Minister Mila Carovska.
"We are introducing the possibility for a larger number of online services that are of interest to every citizen, and provides time savings, but also health protection, especially in times of crisis. "For example, the nostrification of diplomas can be completed electronically today in one day, instead of waiting for several months," said Minister Mila Carovska.
According to the Minister, it is necessary to work on raising awareness about the new services because there is distrust in the electronic use, so many students still come to the Ministry of Education and Science to be sure that they have applied and to raise an archive number.
The Minister of Information Society and Public Administration, Jeton Shaqiri pointed out that according to the current pace of life, the process of digitalization of services in education is an obligation for public institutions. He pointed out that the national e-services portal is constantly being upgraded with many new services in various fields.
"By the end of June, we envisage 30 new services for the citizens, most of which MISA prepares in cooperation with the Ministry of Interior, PRO, as well as the Registry Office. "I am announcing a recent opportunity for availability of public services through mobile applications, and the registers needed for the development of these services will be digitized," said Minister Jeton Shaqiri.
The Minister of Information Society believes that the Covid-19 pandemic during the last year has contributed to the increase of IT skills, but also that with joint efforts more must be invested because the process of digitalization is important for all.
The Deputy Ambassador of the United Kingdom, Dominique Otwei, as an example of the importance of introducing digital services and pointed out this online conference which in a pandemic would not have the opportunity to be held differently.
"The introduction of digital public services enables a more direct connection between the ministries and the citizens, greater efficiency in the provision of public services, as well as reduction of bureaucracy, but also the potential for corruption. "Digitalization is also an incentive for innovation, and it provides more free and better quality time for everyone," said Deputy Ambassador Otwey.
88.8% of young people prefer electronic, as opposed to 11.2% who chose over-the-counter services, according to a CCM survey presented during the conference. The student Dena Sachmaroska on behalf of the group of students who participated in the implementation of this research presented the problems and challenges that academic citizens face in receiving services at the faculties, as well as the opportunities and solutions offered by digitalization in order to overcome them.
The professor of FCSE, Boro Jakimovski followed up on this by emphasizing that the presented results are the best proof that the fast and efficient transformation towards the digital society is necessary.
"We need a strategy, coordination between the institutions, certain legal changes and of course adjustment of the human potential within the institutions. In a word, the cooperation and management of the resistance that occurs among some employees in public institutions is crucial, but also a visible synergy between the public, private sector and the academic community on this topic, said Professor Jakimovski.
The need and positive effects of digitalization of education services were also discussed at the conference by SIGMA Senior Policy Advisor Kaido Pabusk, and the results of the project were presented by the Executive Director of CCM, Neda Maleska and the Program Coordinator at the Center, Martin Todevski.
Kaido Pabusk from the SIGMA mission emphasized that in Macedonia, but also in most other countries, digital services are first developed and applied for businesses, and then for everyone else. However, according to him, it is necessary to provide efficient digital services for all, because there is no difference whether the services are intended for legal entities or individuals, taking into account that they are based on the same principles.
"Good digital services cannot be provided if there is no good digital infrastructure, as well as if citizens do not have access to online devices and the Internet. Also, there is no point in digitizing inefficient services or processes that are not in line with the needs of the citizens. This Covid crisis has shown us that digitalization is something we can not avoid and digitalization is becoming one of the biggest priorities.

"Digitalization, however, cannot cover everything, especially in education, so it is important to know what part can be digitized, such as these services that are offered under the  Project of CCM."
Savings from additional budget costs because now in a simple way the employees of the Ministry of Education and Science can announce vacancies and other public services - in this way Martin Todevski, program coordinator at the CCM, presented the benefits of the functioning of the newly developed platform e-services. The application process is simplified, and by creating your own profile, each applicant can follow the course of the submitted cases and receive notifications. Also, as informed by the Center, the automatic evaluation is a new opportunity that is expected to speed up the procedure and make the administration more resistant to pressure and corruption.
The National Portal for e-services offers 1,300 services, of which 800 services have been published at the level of information, and practically 150 services are available for the citizens with the possibility to apply only in digital form - the analysis of the CCM showed. The utilization of these digital services is very small because the services are not fully digitalized, said Neda Maleska, Executive Director of CCM.
"Digitalization is extremely important in and out of this crisis, as well as the continuous improvement of digital literacy of every citizen. In addition to paper form, all public services should be available in digital form which leads to greater utilization of public services by citizens, as well as better quality. Continuing to invest in digitalisation undoubtedly leads to building a more resilient society and strong opportunities to tackle corruption as an additional effect on the overall process. Finally, very importantly, it is necessary to direct the process of digitalization to young people. I appeal to the faculties to adapt to these processes, which will reduce to a minimum the administrative-bureaucratic processes and barriers that students face ", summed up the executive director of the Center for Change Management, Neda Maleska.
The conference presented the electronic services developed for the needs of the Ministry of Education such as nostrification of diplomas from primary, secondary and high education abroad, electronic enrollment in primary school, applying for scholarship competitions, applying for financial support for renovation of school buildings , and the developed background software enables electronic management and resolution of cases by the commissions in the Ministry.
The services were developed within the project "Digitalization for business continuity in the public sector", funded by the Government of the United Kingdom, with the support of the British Embassy Skopje, and implemented by the Center for Change Management, in cooperation with the Ministry of Information Society and administration.

Conference "Digitalization of services in the field of education"

Date: 13.04.2021

The conference will take place on April 15, 2021 (Thursday), from 10 am to 12 pm, on the online platform ZOOM.
The purpose of the conference is to present the developed electronic services of the Ministry of Education and Science and to open a discussion on the benefits of digital transformation in the public sector.

The services were developed within the project "Digitalization for business continuity in the public sector", funded by the Government of the United Kingdom, with the support of the British Embassy Skopje, and implemented by the Center for Change Management, in cooperation with the Ministry of Information Society and administration.

The Minister of Education and Science Mila Carovska, the Minister of Information Society and Administration Jeton Shaqiri, the Ambassador of the United Kingdom of Great Britain and Northern Ireland HE will address the conference. Rachel Galloway, Program Coordinator at the Center for Change Management Martin Todevski, SIGMA Senior Policy Advisor Kaido Pabusk and FCSI Professor Boro Jakimovski. The event will be moderated by the Executive Director of the Center for Change Management Neda Maleska Sachmaroska.

You can join the conference at the following link: https://us02web.zoom.us/j/84719910635

Digitalization of services- Nostrification of diplomas and certificates

Date: 06.04.2021

Within the project "Digitalization for business continuity in the public sector", funded by the Government of the United Kingdom, with the support of the British Embassy Skopje, several services in the education system were digitalized.
One of the services is the nostrification of diplomas and certificates. It is available on the National portal for E-services - uslugi.gov.mk, in simple 5 steps.
 

Digitalization of services in the public sector

Date: 22.03.2021

During the past period we have been working intensively on a project for digitalization of services in the public sector. We support the Ministry of Education and Science in developing several important electronic services in the education system:
- Enrollment in primary school
- Competitions for pupils and students scholarships
- Nostrification of certificates and diplomas
- Applying for financial support of projects for renovation of school buildings

The services are developed within the project "Digitalization for business continuity in the public sector ", funded by the Government of the United Kingdom, with the support of the British Embassy Skopje, and implemented by the Center for Change Management.

Presentation of the Report from the Regulatory Impact Assessment and the framework for improved work of the Parliamentary channel

Date: 15.03.2021

The Report from the Regulatory Impact Assessment (RIA) and the framework for improved work of the Parliamentary channel was presented to the leadership of the Assembly and the coordinators of the parliamentary groups. This report identifies the challenges in functioning of the Parliamentary Channel and provides arguments for the main scenarios that can be followed for the reform of the channel.

We determined that the main goal in the reform should be to increase the transparency and accountability of the work of the Assembly through better recordings of the sessions of the Assembly, more diverse and better program offer outside the broadcasts and recordings and timely information about the program of the Parliamentary channel.

A key segment in improving transparency and access to content is investing in digitalization of the channel. Therefore, it was proposed to develop the in Internet TV and the availability of videos "on demand", which will provide easier access to videos of speeches, categorized by speaker, parliamentary group, date, session, etc.

Investing in human and financial resources is important for a better program offer on the Parliamentary channel, such as covering international activities and parliamentary meetings, conferences or cultural events taking place in the Parliament, various educational programs, broadcasts from the European Parliament or from debates at the United Nations General Assembly, etc.

The report was prepared within the Parliamentary Support Program (PSP), which is supported by the Swiss Agency for Development and Cooperation through the Swiss Embassy in the Republic of Northern Macedonia. The PSP is implemented by the National Democratic Institute (NDI), the Center for Change Management (CCM) and the Institute for Democracy Societas Civilis - Skopje. The report was developed by a working group with representatives from the Assembly of the Republic of North Macedonia, the Macedonian Radio-Television, the Agency for Audio and Audio-Visual Media Services, NDI and CCM. The report was presented by Neda Maleska Sachmaroska and Martin Todevski from the Center for Change Management, who were also moderating the working group.

CCM part of the conference "CITIZENS FIRST"

Date: 01.03.2021

 

A representative of the CENTER FOR CHANGE MANAGEMENT took part as a speaker in the conference “CITIZENS FIRST” organized by the regional project WEBER, whose goal was to enhance and broaden the dialogue on creating and implementing inclusive and transparent policies that take into account citizens’ needs across the Western Balkans region. Overall, the conference aimed at facilitating greater bottom-up demand for better administration in the region, while complying with the top-down requirements of the EU accession process in the PAR area, thus contributing to sustainable administrative reforms that benefit the citizens of the region.

 

CCM presented its multi-year programme for improvement of public services delivery, including the specific measures:

  • Development of the Catalogue of services as a background tool of the National portal for e-services,
  • The analysis of laws regulating public services,
  • The establishment of networks of CSOs working jointly on improving service delivery,
  • Research of the real problems related to service delivery as opposed to what is provided in the legal provisions,
  • Setting up a platform for dialogue between citizens and institutions on improving delivery of public services, based on citizens’ feedback and needs.

 

The event gathered civil society representatives from across the region, researchers, representatives of academia, the media, distinguished international PAR experts, high-level officials from the European Commission and SIGMA/OECD, government officials from the Western Balkans, representatives of relevant regional organisations, as well as the citizens themselves.

 

Publications

Research in our focus

Our goal as an organization is to contribute to changes in the society by better public policies. See our research in our published work.

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Ongoing projects

Parliamentary Support Programme

The PSP will support the Assembly of the Republic of North Macedonia (the Assembly) independence efforts through consensus-building, structural reform, and capacity building in the Assembly’s institutional development; its legislative and oversight roles; and its institutional transparency and accountability.

The PSP will be implemented by the National Democratic Institute, Center for Change Management and the Institute for Democracy Societas Civilis Skopje to support the Assembly’s strategic planning; human resources management reforms; improved regulatory impact assessment and procurement processes; commitment to open data, and, by gauging public opinion and monitoring reform efforts, including greater civic engagement in policy-making processes.

Period: 01.07.2018 - 31.12.2029

Donor:
Swiss Agency for Development and Cooperation

Youth involvement in a constructive dialogue: Communist Past in Contemporary Western Balkan (YOU-WB)

The project Youth involvement in a constructive dialogue: Communist Past in Contemporary Western Balkan (YOU-WB) is a project funded by Europe for Citizens Program, European Remembrance. 

It involves students, practitioners, and academicians from Albania, Macedonia, France, and Italy and aims is to foster national and transnational youth activist's dialogue about the reflection of past communist regimes in contemporary Western Balkan (WB). 

The project activities are envisaging different thematic 4 workshops in 4 different countries tackling the topics that reflect the past communist regime (such as rules, norms, rights, practices, and customs); the national Identities and collective memory in an enlarged Europe; political culture and social changes in post-communist transition, finalizing with the conference that will focus on the Post-Communism and Democracy in WB.

The project is a partnership among Center for Comparative and International Study (project leader) CCIS; Mesdheu Center (MC) Qendra SHKENCE DHE INOVACION PER ZHVILLIM (SCiDEV) (from Albania); Center for Change Management (from North Macedonia); Patrimoine sans Frontières (PSF) (France) and PERIPLI - Culture e Società Euromediterranee (Italy)

Period: 01.02.2021 - 01.07.2022

Donor:
Europe for Citizens Program

Institutional grant provided by the CIVICA MOBILITAS programme

The institutional grant is awarded by the Civica Mobilitas programme financed by the Swiss agency for development and cooperation (SDC) represented by the Swiss embassy in the Republic of North Macedonia. The grant is intended to support CCM in conducting activities for institutional development and organizational strengthening.

Period: 01.07.2019 - 30.06.2021

Donor:
CIVICA MOBILITAS programme - Swiss Agency for Development and Cooperation

Digitalisation for business continuity in the public sector

With the return of the public administration in their regular offices, protocols will need to be urgently developed that ensure employees’ safety, organisation of the work and continuation of remote execution of selected work processes. Learning the lessons from the pandemic response, further digitalisation will be pursued, supported by amended legal regulations to better prepare the administration in an event of recurring pandemic or future crises. Newly designed digital work procedures will be proposed to selected central institutions and scoping of the needs of these institutions will be conducted to ensure smooth transition to digital work with a list of priorities ad timelines for enabling digital processes. Selected institutions will be supported with proposed structures of shared platforms and assessment of levels of remote access, prior to a wider multiplication of the model in other institutions.

Several important electronic services will be developed within the Project that are often used in a citizen’s lifecycle, such as electronic enrolment in kindergarten, enrolment in primary school, applying for students scholarships and nostrification of foreign diplomas. Тhe development of е-services will contribute for providing better and simpler public services, as well as for the reduction of physical contacts with the administration in times of crisis.

Period: 01.09.2020 - 31.03.2021

Donor:
Government of the United Kingdom - British Embassy Skopje

Catalogue of services

Data management

Quality management

EU integrations

Soft skills

Project management

Organisational skills

Public administration

Gender equality and non-discrimination

Our platforms

Portal for women entrepreneurship - womenpoweron.mk

National open data portal - data.gov.mk

Web portal for monitoring results in good governance of the municipalities - оpstina.mk

Web portal for connecting SMS with multi-national companies - kompanii.mk

Web portal for investigative stories - istrazi-fakti.org.mk

Web portal for assessing public services - javni-uslugi.mk

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Str. Rajko Zhinzifov no.44-1,
1000 Skopje, North Macedonia

Tel: +389 2 6092 216
Fax: +389 2 6092 216
e-mail: info@cup.org.mk