Center for Change Management

Center for Change Management

- A think-tank organization

About us

Center for Change management is a nonprofit, nongovernmental organization that promotes understanding and nonviolent social change. The organization focuses on soft measures and policies that help various entities accept changes in society as normal situations and turn them into positive outcomes. The organization believes that strengthening the capacity of public administration, civil society, business community, euro - integration and investment in people are the main agents of change in society.

Latest news

Time for digitalization of as many services as possible for the citizens

Date: 01.07.2020

<p>A major step forward in public administration reform is enabling<br /> central platform for obtaining electronic services from public<br /> institutions. Digitization makes it simpler, better and<br /> more efficient provision of services to citizens and businesses.<br /> The focus of digitalization of services should initially be on those services that<br /> are most needed by citizens and businesses, or those who are most frequented in people&#39;s lifes.<br /> &nbsp;</p>

Electronic services - unified, simple and available in one place for all citizens

Date: 26.06.2020

<p>Today, the Ministers of Health and Information Society and Administration presented that since May 1, 95% of prescriptions and medicines have been issued electronically.</p> <p>If it&#39;s possible to use&nbsp;e-recipes, why not all other entries in registers, extracts and solutions?</p> <p>To protect the health of citizens, more electronic services are needed. But in order for citizens to start using electronic services en masse, they need to be unified, simple and accessible in one place.</p> <p>The current crisis could put pressure on institutions to digitize processes, force officials to apply the new way of working, and make citizens accustomed to and learn to use electronic services. Now it turns out that most processes do not require direct communication with users, but that the administration can be both invisible and more efficient.</p> <p>Read more from the analysis</p> <p><a href="" target="_blank">;/analysis-of-the-available-electronic-s&hellip;</a></p>

Online store for women entrepreneurship promoted

Date: 19.06.2020

<p>An online store has been set up as part of the project to develop micro-enterprises owned by women in the cross-border area. The online store promotes products made by women entrepreneurs who are involved in the project.</p>

Is the acceptance of radical innovations bigger in time of crisis?

Date: 08.06.2020

<p>&nbsp;Are you used to working only digitally?</p> <p>&nbsp;Has the public administration become accustomed to working only digitally?</p> <p>Modernization of the public sector necessary in both emergency and regular conditions</p> <p>The Covid-19 pandemic&nbsp;has put the public sector to the test of the ability to function in such conditions when everything need&nbsp;to be digitized and accessible remotely, and the institutional functions to flow smoothly. Unfortunately, the public sector failed this test. Officials are not able to work from home, and the necessary information is usually stored only locally on their computers and there is no possibility of any other way of functioning than physical presence in the premises of the institution.</p>

How effective are the public sector employees in the current crisis when they are forced to work from home?

Date: 03.06.2020

<p>Were you in need of cooperation with the administration during the crisis caused by Covid-19?</p> <p>Did you communicate over the phone, via email, or did you have to put yourself in danger and go to the institutions?</p> <p>Did&nbsp;the administration finish the job well?</p> <p>The current crisis due to the global pandemic has shown that our public sector cannot fully operates outside regular offices. Absence of employees from regular locations<br /> resulted in citizens&#39; dissatisfaction with the services of the institutions, and in this case<br /> a survey with a small percentage of responses to accessing public information. Reason<br /> may be inaccessibility to information outside local area networks, possibly due to storage<br /> data on a local server / computer, which means that it is not enough for the institutions to have only one thing in share&nbsp;folder, but also that it should be available on the cloud platform. On the other hand, maybe the absence of certain employees (for example, due to organized shifts in institutions due to the crisis) prevents the operation because no one else has their knowledge, it has not been shared.</p> <p>&nbsp;</p> <p>&nbsp;</p>

Institutional memory and knowledge sharing in the public sector

Date: 01.06.2020

<p>Can the public administration serve the citizens in times of crisis when it is necessary to work from home?</p> <p>- Was the public sector ready to work electronically and remotely?</p> <p>&nbsp;</p>



Parliamentary Support Programme

Work programme: Improved service delivery for citizens by active engagement of the Assembly

Project for development of micro-enterprises owned by women in the cross-border region



Time for digitalization of as many services as possible for the citizens

Electronic services - unified, simple and available in one place for all citizens

Online store for women entrepreneurship promoted





Currently, there are no calls.


Research in our focus

Our goal as an organization is to contribute to changes in the society by better public policies.
See our research in our published work.

Ongoing projects

Parliamentary Support Programme

The PSP will support the Assembly of the Republic of North Macedonia (the Assembly) independence efforts through consensus-building, structural reform, and capacity building in the Assembly’s institutional development; its legislative and oversight roles; and its institutional transparency and accountability.

The PSP will be implemented by the Center for Change Management, National Democratic Institute and the Institute for Democracy Societas Civilis Skopje to support the Assembly’s strategic planning; human resources management reforms; improved regulatory impact assessment and procurement processes; commitment to open data, and, by gauging public opinion and monitoring reform efforts, including greater civic engagement in policy-making processes.

Period: 01.07.2018 - 31.12.2029

Swiss Agency for Development and Cooperation

Work programme: Improved service delivery for citizens by active engagement of the Assembly

Delivering services to citizens is the essence of the work of most government institutions. Tasks like paying taxes, renewing driving licenses, enrolling in schools and applying for benefits are often the most tangible interactions citizens have with their government. Improving accessibility of public services to all groups of citizens, including vulnerable groups (marginalized groups, ethnic minorities, persons with disability) is critical in building trust in government and delivering necessary structural reforms in line with the EU standards.

The focus of this programme shall be put on these services related to life events, more specifically 118 services relating to various life events, categorized in eight areas:

  • Manner and procedure for starting a business (for example, preparing a business plan, gathering information where you can find support for starting a business, registration in competent institutions and funds, registration for a tax number, registering employees);
  • Family (for example, obtaining birth certificates, obtaining personal documents, exercising parental rights);
  • Employment (for example, exercising unemployment rights, advising on financial borrowing, labor market counseling, job search assistance, counseling for re qualification);
  • Learning/studying (for example searching for educational programs, recognition of diplomas, scholarships, financial counseling, career counseling, practical work);
  • Initiation of a misdemeanor procedure (for example obtaining accurate information about the procedure, evidences, rights of the party, deadlines, legal remedies);
  • General business procedure (for example, obtaining detailed information about tax procedures, payment of contributions, accounting procedures, financial statements);
  • Owning a vehicle and driving (for example, buying, importing, registration of a vehicle);
  • Moving (for example, changing personal documents, obtaining information about public services at the place of relocation, such as schools, hospitals).

The activities in the work programme on improving public services largely encompass strengthening the capacities of CSOs for safeguarding citizens’ interests and their fundamental rights, thus contributing to one of the pillars of modern democracies – accountable, transparent, participatory, inclusive and effective public administration with high quality of service delivery for citizens. The work programme provides a participatory process, led by CCM in close cooperation with civil society organisations’ networks and competent institutions in order to identify policy measures to ensure access to all citizens to improved, more secure and more efficient services. 

Period: 01.01.2020 - 31.12.2020

European Union

Project for development of micro-enterprises owned by women in the cross-border region

This project is completely focused on the potential and existing women entrepreneurs and will provide the necessary support for them to strengthen their business skills as well as additional technical help and support for the women so that they can develop and expand micro and small businesses in the cross-border region between Polog in Macedonia and Elbasan in Albania.

The necessary plans will be made for building up of the capacities of the women entrepreneurs in three areas:

1. Building up of skills and capabilities of the potential entrepreneurs for starting their own business/

2. Improvement of the production and profit for the existing micro-    enterprises and organizing of the support for building up of the capacities of the companies connected with the production of new products, improvement of the sales and trade, networking and B2B meetings.

3. Revising of the policies for development of the micro-enterprises and support of the women entrepreneurship

Period: 01.04.2018 - 30.09.2020

Delegation of the European Union

Institutional grant provided by the CIVICA MOBILITAS programme

The institutional grant is awarded by the Civica Mobilitas programme financed by the Swiss agency for development and cooperation (SDC) represented by the Swiss embassy in the Republic of North Macedonia. The grant is intended to support CCM in conducting activities for institutional development and organizational strengthening.

Period: 01.07.2019 - 30.06.2020

CIVICA MOBILITAS programme - Swiss Agency for Development and Cooperation

Catalogue of services

Data management

Quality management

EU integrations

Soft skills

Project management

Organisational skills

Public administration

Gender equality and non-discrimination

Our platforms

Portal for women entrepreneurship -

National open data portal -

Web portal for monitoring results in good governance of the municipalities - о

Web portal for connecting SMS with multi-national companies -

Web portal for investigative stories -

Web portal for assessing public services -

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Str. Rajko Zhinzifov no.44-1,
1000 Skopje, North Macedonia

Tel: +389 2 6092 216
Fax: +389 2 6092 216