Center for Change Management

Center for Change Management

- A think-tank organization

About us

Center for Change management is a nonprofit, nongovernmental organization that promotes understanding and nonviolent social change. The organization focuses on soft measures and policies that help various entities accept changes in society as normal situations and turn them into positive outcomes. The organization believes that strengthening the capacity of public administration, civil society, business community, euro - integration and investment in people are the main agents of change in society.

Latest news

Donation action - donated equipment for protection from Covid 19

Date: 30.04.2020

Today in the Municipality of Tetovо, the Center for Change Management together within theh partner organizations donated equipment for protection from Covid 19, which includes 4800 face masks, 625 visors and 550 antibacterial soaps on a natural basis.

1100 soaps on a natural basis made by a woman entrepreneur are intended for the fight against Covid 19

Date: 27.04.2020

The Center for Change Management together with its partners within the project "Development of micro-enterprises in the cross-border area" continues the humanitarian mission for fighting against Covid 19. Despite the face masks and protective visors that were made by women entrepreneurs, the CUP team identified and recognized the need to donate antibacterial soaps and adressed its goals toward meeting that need.    

CUP joined the fight against Covid 19

Date: 26.04.2020

The Center for Change Management through the project "Development of micro-enterprises for women in the cross-border region" got involved in the fight against the new virus COVID 19 and mitigating its consequences.

The action continues - 1250 protective visors are made

Date: 23.04.2020

Andrijana Lefkovska is a successful woman entrepreneur who is actively involved in the project "Microenterprise project for women in the cross-border region", she with the team that implements it decided to make joint efforts, using their knowledge and equipment, to contribute and to assist their country by providing medical protective gear.

CCM and the partners in a humanitarian mission during the pandemic of COVID 19

Date: 17.04.2020

As part of the "Microenterprise development project for women in the cross- border region", women entrepreneurs, together with the team implementing it, faced a new challenge, how to adapt the production process to the new needs of the market, but also the modified way. of life in accordance with the measures for protection against COVID 19.

Completed the process of implementation of the CAF model for quality management in the Assembly of the Republic of North Macedonia

Date: 06.03.2020

We are completing the process of implementation of the CAF model for quality management in the Assembly of the Republic of Northern Macedonia. On March 5 and 6, 2020, we organized a workshop for prioritization of the proposed improvement measures with representatives of all organizational units of the Assembly. The purpose of this process is to improve the organization and work of the Assembly by involving employees in identifying areas for improvement and measures that will be implemented over a period of 2 years. The implementation of the CAF model takes place within the Parliamentary Support Program implemented by the National Democratic Institute, the Center for Change Management and the Societas Civilis Institute for Democracy. The CAF (Common Assessment Framework) is a European model for quality management in public sector institutions.



Parliamentary Support Programme

Work programme: Improved service delivery for citizens by active engagement of the Assembly

Project for development of micro-enterprises owned by women in the cross-border region



Donation action - donated equipment for protection from Covid 19

1100 soaps on a natural basis made by a woman entrepreneur are intended for the fight against Covid 19

CUP joined the fight against Covid 19





Call 08/2020 for procurement of services for planning and conducting surveys for determining public opinion


Research in our focus

Our goal as an organization is to contribute to changes in the society by better public policies.
See our research in our published work.

Ongoing projects

Parliamentary Support Programme

The PSP will support the Assembly of the Republic of North Macedonia (the Assembly) independence efforts through consensus-building, structural reform, and capacity building in the Assembly’s institutional development; its legislative and oversight roles; and its institutional transparency and accountability.

The PSP will be implemented by the Center for Change Management, National Democratic Institute and the Institute for Democracy Societas Civilis Skopje to support the Assembly’s strategic planning; human resources management reforms; improved regulatory impact assessment and procurement processes; commitment to open data, and, by gauging public opinion and monitoring reform efforts, including greater civic engagement in policy-making processes.

Period: 01.07.2018 - 31.12.2029

Swiss Agency for Development and Cooperation

Work programme: Improved service delivery for citizens by active engagement of the Assembly

Delivering services to citizens is the essence of the work of most government institutions. Tasks like paying taxes, renewing driving licenses, enrolling in schools and applying for benefits are often the most tangible interactions citizens have with their government. Improving accessibility of public services to all groups of citizens, including vulnerable groups (marginalized groups, ethnic minorities, persons with disability) is critical in building trust in government and delivering necessary structural reforms in line with the EU standards.

The focus of this programme shall be put on these services related to life events, more specifically 118 services relating to various life events, categorized in eight areas:

  • Manner and procedure for starting a business (for example, preparing a business plan, gathering information where you can find support for starting a business, registration in competent institutions and funds, registration for a tax number, registering employees);
  • Family (for example, obtaining birth certificates, obtaining personal documents, exercising parental rights);
  • Employment (for example, exercising unemployment rights, advising on financial borrowing, labor market counseling, job search assistance, counseling for re qualification);
  • Learning/studying (for example searching for educational programs, recognition of diplomas, scholarships, financial counseling, career counseling, practical work);
  • Initiation of a misdemeanor procedure (for example obtaining accurate information about the procedure, evidences, rights of the party, deadlines, legal remedies);
  • General business procedure (for example, obtaining detailed information about tax procedures, payment of contributions, accounting procedures, financial statements);
  • Owning a vehicle and driving (for example, buying, importing, registration of a vehicle);
  • Moving (for example, changing personal documents, obtaining information about public services at the place of relocation, such as schools, hospitals).

The activities in the work programme on improving public services largely encompass strengthening the capacities of CSOs for safeguarding citizens’ interests and their fundamental rights, thus contributing to one of the pillars of modern democracies – accountable, transparent, participatory, inclusive and effective public administration with high quality of service delivery for citizens. The work programme provides a participatory process, led by CCM in close cooperation with civil society organisations’ networks and competent institutions in order to identify policy measures to ensure access to all citizens to improved, more secure and more efficient services. 

Period: 01.01.2020 - 31.12.2020

European Union

Project for development of micro-enterprises owned by women in the cross-border region

This project is completely focused on the potential and existing women entrepreneurs and will provide the necessary support for them to strengthen their business skills as well as additional technical help and support for the women so that they can develop and expand micro and small businesses in the cross-border region between Polog in Macedonia and Elbasan in Albania.

The necessary plans will be made for building up of the capacities of the women entrepreneurs in three areas:

1. Building up of skills and capabilities of the potential entrepreneurs for starting their own business/

2. Improvement of the production and profit for the existing micro-    enterprises and organizing of the support for building up of the capacities of the companies connected with the production of new products, improvement of the sales and trade, networking and B2B meetings.

3. Revising of the policies for development of the micro-enterprises and support of the women entrepreneurship

Period: 01.04.2018 - 30.09.2020

Delegation of the European Union

Support for evidence-based policy making in the education sector

The project aims to establish an analytical unit within the Minsitry of Education and Science, and thus develop the analytical function in the Ministry. The project includes definining the organization of the analytical unit, recruitment of personell, improving their capacities and defining work procedures. In addition, the central information systems for education will be analyzed and recommendations for improvement will be provided, including developing procedures for data collection and exchange within the institutions in the education sector.

Period: 05.12.2018 - 04.08.2020

British Embassy Skopje via UNICEF

Institutional grant provided by the CIVICA MOBILITAS programme

The institutional grant is awarded by the Civica Mobilitas programme financed by the Swiss agency for development and cooperation (SDC) represented by the Swiss embassy in the Republic of North Macedonia. The grant is intended to support CCM in conducting activities for institutional development and organizational strengthening.

Period: 01.07.2019 - 30.06.2020

CIVICA MOBILITAS programme - Swiss Agency for Development and Cooperation

My money, my responsibility – Participative budgeting in municipalities in the Republic of Macedonia

The overall aim of the project is to enhance local-stakeholders’ practice and participation in the local budgeting process, based on which the effectiveness of the municipal-money spending will be increased and fiscal transparency of the municipality will be improved for the benefit of the citizens. The project is implemented in several municipalities by civil society organizations which are part of the FISCAST network. Center for Change Management is responsible for cooperation with Gjorce Petrov municipality in conducting the planned activities and expected results. 

Period: 01.05.2017 - 31.05.2020

USAID, Civic engagement project-implemented by East West Management Institute

Catalogue of services

Data management

Quality management

EU integrations

Soft skills

Project management

Organisational skills

Public administration

Gender equality and non-discrimination

Our platforms

National open data portal -

Web portal for monitoring results in good governance of the municipalities - о

Web portal for connecting SMS with multi-national companies -

Web portal for investigative stories -

Web portal for assessing public services -

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Str. Rajko Zhinzifov no.44-1,
1000 Skopje, North Macedonia

Tel: +389 2 6092 216
Fax: +389 2 6092 216