Center for Change Management

About us

The Center for Change Management (CCM) is an independent and non-profit think tank organization dedicated to fostering good governance and public administration reform through research, analysis, debates and direct support to institutions in building and strengthening their capacities. CCM's research, which has a comprehensive, interdisciplinary approach and thorough methodology, represents a serious basis for improving public policies, the management of institutions and organizational processes. Key areas in which CCM works are: Good governance and public administration reform (transparency, accountability, public services and public policies), optimization and digitalization of processes and systems, introduction of quality standards in operations, parliamentary democracy and European integration.

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Latest news

Testing Methodology for Strategic Planning

Date: 24.02.2025

Last week, the CCM team, together with officials from the Ministry of Public Administration (MPA) and the Ministry of Interior (MI), tested the new strategic planning methodology. This new document aims to strengthen the efficiency of institutions in policy planning and, by providing specific indicators, to strengthen their accountability both within the system and towards citizens. The participants of the workshops showed their willingness to implement strategic planning according to the presented methodology and emphasized the need to strengthen this process. In the coming period, CCM will continue to test the methodology with other ministries. CCM worked on the strategic planning methodology within the framework of the project "Rethinking Governance" which is supported by the Government of the United Kingdom through the British Embassy in Skopje.

Training for youth "Leadership in Action"

Date: 01.02.2025

On January 30 and 31, 2025, a two-day training on the topic "Leadership in Action" was held at the Thessaloniki-Skopje Hotel, in which young people from North Macedonia, Albania, Italy and Kosovo participated. The first day of the training focused on the basic phenomenological characteristics of leadership, such as the conceptual definition, types and types of leadership, characteristics of leadership, especially the characteristics of leadership within the state and political system. In the second part, the principles of good governance and the principles of public administration of SIGMA-OECD were presented, as key prerequisites for leadership that delivers results and services to citizens. The third part was dedicated to advocacy in decision-making processes within institutions. The sessions on the first day were facilitated by Iskra Belcheva Ristovska and Dimitar Vrglevski from the Center for Change Management in Skopje, as well as Nevila Sokoli Xindi from the Center for Comparative and International Studies in Tirana. The second day of the training focused on leadership at the international level as well as leadership in times of conflict. In the first part, the participants were introduced to the concepts of supranational and transnational governance, leadership within these structures, as well as their influence on nation states. The second part focused on leadership in conflict situations and through interactive exercises, the participants were introduced to the types of conflicts and methods for their resolution in democratic systems. The sessions on the first day were facilitated by Natalija Šikova from the International Balkan University in Skopje and Marko Danailovski from the Center for Change Management in Skopje. The "Leadership in Action" training is organized within the framework of the "Y-O Model" project, which is supported by the European Union, and implemented by the following four civil society organizations: Mediteranean Center (Tirana, Albania), Center for Comparative and International Studies-CCIS (Tirana, Albania), Center for Change Management-CCM (Skopje, North Macedonia) EU Relations-GEIE (Campobaso Italy), Institute for Development Policy-INDEP (Prishtina, Kosovo).

Visit to the offices of the National Youth Council of North Macedonia

Date: 31.01.2025

An event was held in the offices of the National Youth Council of North Macedonia. In the offices of the council the attendees were received by the General Secretary of the organization, Mariana Angelova. Mariana presented the role of the NYCM and its key importance as the largest youth organization focused on bringing together and coordinating organizations working at the national and regional level, rural and urban areas, student organizations, branches of international organizations and other types of organizations. She then explained how NYCM represents the interests of youth in Macedonia regardless of their social and economic status, gender, race, ethnic and cultural background, political and religious beliefs, sexual orientation, gender identity or any other type of difference. Mariana proceeded to show a presentation on the newly proposed model law on youth policy and lad a discussion focusing on the organizations role and the overall importance of youth involvement  in improving the position of youth in society through the promotion and action for strengthening youth participation in the process of decision-making, promotion of youth activism, youth information and active citizenship among young people as well as uniting and developing the capacities of the youth sector by strengthening and promoting the role of youth organizations. Following the presentation Mariana and the attendees had an open discussion regarding the issues currently being faced by young people concerning the work of the government. The attendees shared their personal experiences when advocating for change as well as the challenges they have faced. The session concluded with a discussion on the future possibilities of transnational cooperation between the various youth organizations to collaborate on issues facing youth.

Research in our focus

Research

Our goal as an organization is to contribute to positive changes in society through better public policies.

Our research and analysis relate to the following areas:

  • Good governance
  • Public administration reform
  • Parliamentary democracy
  • Local self-government
  • Human rights
  • European integration

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Projects

Resource center for gender responsive policy making and budgeting (Second Phase)

In the second phase in the period from 2024 to 2026, the project aims to improve gender equality and gender responsive budgeting (GRB) in North Macedonia through continuous support and development of the Resource Center for Gender Responsive Policymaking and Budgeting. This initiative, led by UN Women and the Ministry of Labor and Social Policy (MLSP), and implemented by the Center for Change Management (CCM), aims to improve the capacity of civil servants in integrating gender perspectives in policy-making processes. and budgeting. The main objective is to ensure that government policies and budgets reflect and respond to the needs of both women and men, particularly focusing on the most vulnerable groups.

Period: 01.06.2024 - 01.06.2026

Donor:
UN Women

A Cross Regional Predictive Model for Youth Policy Shaping - Youth Observers

The project “A Cross Regional Predictive Model for Youth Policy Shaping - Youth Observers” is a 24-month initiative aiming to create a new model for youth engagement in politics and society named “Y-Os” (Youth Observers). This project includes participants from Albania, North Macedonia, Kosovo, and Italy, encouraging policy dialogue, cooperation, networking, and the exchange of best practices. It aims to raise the capacities of youth and promote strategic cooperation between youth organizations across these regions.

Period: 31.03.2024 - 31.03.2026

Donor:
European Union

PARTNERSHIP AGAINST CORRUPTION

Corruption and patronage in North Macedonia persist, eroding citizen and investor trust in institutions, diminishing accountability and transparency, hindering economic growth, and contributing to political fragility and instability. Corruption reduces economic opportunities for citizens and is the primary driver of nation-wide out-migration. Corruption prevails because authorities do not act to implement reforms or address corruption when it occurs, and institutions struggle with ineffective processes and insufficient resources. According to reports on public perception, the justice system does not treat everyone equally before the law and undue political influence prevents justice in corruption cases. Further, citizens and businesses believe corruption is an ingrained part of life and do not do enough to demand more.

This activity supports the government and other anti-corruption entities to take action in addressing corruption when it occurs. The activity works in equal partnership with the government and independent state entities to detect, mitigate, and prevent corruption of all forms, and hold state actors accountable. Programming engages independent state entities to improve government functioning, cooperation, and coordination; increase transparency in ways that decrease opportunities for corruption; and support accountability mechanisms within the purview of the government and independent state accountability mechanisms. The activity also creates opportunities by diversifying anticorruption partnerships, exploring innovative approaches, tools, and technologies.

Period: 01.10.2023 - 01.09.2028

Donor:
The United States Agency for International Development

Fostering Good Governance and Public Administration Reform (second phase)

The project aims to maintain good governance at the top of the political agenda. The project interventions are designed to analyze current state of affairs in several areas related to the accountability as one of the top priorities in the PAR agenda, such as: improving transparency and accountability of public institutions; responsibility for delivery of results and improving the supervision of the public in the implementation of the recommendations by the key institutions and greater efficiency, effectiveness and functionality of the institutions. As accountability in modern government is a key component of democracy, the continuation of the project will keep the focus on the principles of good governance ensuring that elected officials are held responsible for their actions, especially undertaking structural reforms and building a strong and effective public administration.

Period: 01.07.2023 - 30.06.2025

Donor:
National Endowment for Democracy (NED)

Reinventing governance

This project strives to enhance the accountability of the institutions by improving the coordination and implementation of Government policies will ensure overall effective functioning of the Government. This can be achieved through solid mechanisms in place for development of evidence-based policies, defining Key Performance Indicators (KPIs) that will be monitored under CoG coordination, improved internal communication protocols within the designated administrative network and effective system of delegation and responsibilities. Most important, better understanding and awareness of citizens, media and civil society organizations about the principles of good governance will increase the pressure on the government to deliver more effective policies with better results for citizens.

Finally, improved governance will increase accountability and transparency of the institutions and politicians towards citizens in the long term, thus limiting possibilities for corruption, political influencing and clientelism.

Therefore, the overall goal of the project is to create effective governance standards and to facilitate the process of synchronised evidence-based policy planning and implementation process. 

Period: 15.12.2022 - 31.03.2025

Donor:
British Embassy in Skopje

Improving the organizational structure of the Patronage service

The UNICEF country programme 2020-2025 focuses on policies relevant to children, primarily health, social protection and education, and the porposed collaboration falls within the expected outcomes related to health. UNICEF detected that "in the health sector, there has been insufficient emphasis on preventative and primary care, and the government has mainly focused on building hospitals, buying expensive equipment, and benefiting from fraudulent procurements. The input by CCM will cover aspects related to institutional organisation and development, human capital development, more specifically systematization of working positions, job descriptions and competences (general and professional), as well as performance management and appraisal. Improved functioning of the Patronage Service as part of the health sector will significantly indirectly contribute to the wellbeing of children in the country.

Period: 01.11.2021 - 01.06.2022

Donor:
UNICEF

Digitalisation of services in the education sector

The focus of this project will be to further digitalise services in the education sector, which are used frequently and can have a larger impact both on the users, and the MES as a service provider. The project will encompass full digitalisation of these services (reaching transactional level according to EU benchmarks), providing support in reorganising the internal processes in the MES for these services, building capacities of the administration in the MES for administering the services, and designing and delivering promotional campaign to motivate the relevant user groups in using the e-services.

Period: 01.10.2021 - 31.03.2022

Donor:
This project is funded by the Government of the United Kingdom, through the British Embassy Skopje

Support to reforms for governance in the Ministry of Defence of North Macedonia

The impact of the project will be to improve the effectiveness and efficiency of the MoD through functional public procurements’ management. In the mid and long-term, the developed e-system for management of public procurements should enable timely planning and preparation of procurement and successful implementation of tender procedures with standardized documents, while minimising the risk of corruption and conflict of interest. The actual public procurement process is undertaken by the Bureau for Public Procurement, so this project will improve the planning and coordination of procurements.

Period: 15.09.2021 - 31.03.2022

Donor:
This project is funded by the Government of the United Kingdom, through the British Embassy Skopje

Women power measures against COVID consequences

This project will address the challenges and the future development for 9 women owned businesses, affected by the Covid-19 economic downfall. They will go through a process of structuring and restructuring their business model, some of them (informal businesses) formalizing activities especially those in the field of the agricultural sector. Not only that, know-how techniques that will be developed and knowledge and skills improved but also woman will be encourage to modify and introduce innovate products and services. Furthermore, innovative manufacturing and selling techniques will be introduced, with the sole purpose of strengthening, improving the sustainability and profitability of the businesses.  Also, progress in digital skills will be introduced, especially since the coronavirus crisis has shown that adequate digital skills are crucial for the business to be able to connect and adapt to the new digital economy.

Furthermore, the project will be focused on creating policies and measures for alleviation of the economic consequences arisen form the COVID-19 crisis specifically considering women owned businesses and women entrepreneurs, as one of the most vulnerable group to the health crisis. By the end of the project, it is expected measures and different policy changes to be proposed to the local and central governmental bodies with all the activities to be undertaken in the next 12 months

Period: 15.07.2021 - 15.10.2022

Donor:
The Balkan Trust for Democracy

Support to SIGMA mission for annual assessment of public administration

The Center for Change Management is supporting SIGMA Mission for annual assessment of public administration in the Republic of North Macedonia for the year 2021, by providing local expertise and logistics of the staff and international experts engaged by SIGMA. The activities inlude support of the Ministry of Information Society and Administration in organization and coordination of meeting with relevant institutions, providing relevant documents, review and assessment of submitted documentation by institutions and support in preparation of the report by SIGMA.

Period: 15.03.2021 - 30.06.2021

Donor:
SIGMA - OECD

Analysis of retention issues in IPA structures in North Macedonia

Period: 15.03.2021 - 30.06.2021

Donor:
SIGMA-OECD

Youth involvement in a constructive dialogue: Communist Past in Contemporary Western Balkan (YOU-WB)

The project Youth involvement in a constructive dialogue: Communist Past in Contemporary Western Balkan (YOU-WB) is a project funded by Europe for Citizens Program, European Remembrance. 

It involves students, practitioners, and academicians from Albania, Macedonia, France, and Italy and aims is to foster national and transnational youth activist's dialogue about the reflection of past communist regimes in contemporary Western Balkan (WB). 

The project activities are envisaging different thematic 4 workshops in 4 different countries tackling the topics that reflect the past communist regime (such as rules, norms, rights, practices, and customs); the national Identities and collective memory in an enlarged Europe; political culture and social changes in post-communist transition, finalizing with the conference that will focus on the Post-Communism and Democracy in WB.

The project is a partnership among Center for Comparative and International Study (project leader) CCIS; Mesdheu Center (MC) Qendra SHKENCE DHE INOVACION PER ZHVILLIM (SCiDEV) (from Albania); Center for Change Management (from North Macedonia); Patrimoine sans Frontières (PSF) (France) and PERIPLI - Culture e Società Euromediterranee (Italy)

Period: 01.02.2021 - 01.07.2022

Donor:
Europe for Citizens Program

Institutional grant provided by the CIVICA MOBILITAS programme

The institutional grant is awarded by the Civica Mobilitas programme financed by the Swiss agency for development and cooperation (SDC) represented by the Swiss embassy in the Republic of North Macedonia. The grant is intended to support CCM in conducting activities for institutional development and organizational strengthening.

Period: 01.07.2019 - 30.06.2022

Donor:
CIVICA MOBILITAS programme - Swiss Agency for Development and Cooperation

Parliamentary Support Programme

The PSP will support the Assembly of the Republic of North Macedonia (the Assembly) independence efforts through consensus-building, structural reform, and capacity building in the Assembly’s institutional development; its legislative and oversight roles; and its institutional transparency and accountability.

The PSP will be implemented by the National Democratic Institute, Center for Change Management and the Institute for Democracy Societas Civilis Skopje to support the Assembly’s strategic planning; human resources management reforms; improved regulatory impact assessment and procurement processes; commitment to open data, and, by gauging public opinion and monitoring reform efforts, including greater civic engagement in policy-making processes.

Period: 01.07.2018 - 31.12.2029

Donor:
Swiss Agency for Development and Cooperation

Catalogue of services

Data management

Quality management

EU integrations

Soft skills

Project management

Organisational skills

Public administration

Gender equality and non-discrimination

Our platforms

Platform for monitoring pre-election commitments - odgovornavlada.mk

Portal for women entrepreneurship - womenpoweron.mk

National open data portal - data.gov.mk

Web portal for monitoring results in good governance of the municipalities - оpstina.mk

Web portal for connecting SMS with multi-national companies - kompanii.mk

Web portal for investigative stories - istrazi-fakti.org.mk

Web portal for assessing public services - javni-uslugi.mk

Initiatives

No challenge is big enough if there is a common initiative

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