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Parliamentary Support Programme

The PSP will support the Assembly of the Republic of North Macedonia (the Assembly) independence efforts through consensus-building, structural reform, and capacity building in the Assembly’s institutional development; its legislative and oversight roles; and its institutional transparency and accountability.

The PSP will be implemented by the Center for Change Management, National Democratic Institute and the Institute for Democracy Societas Civilis Skopje to support the Assembly’s strategic planning; human resources management reforms; improved regulatory impact assessment and procurement processes; commitment to open data, and, by gauging public opinion and monitoring reform efforts, including greater civic engagement in policy-making processes.

Period

history 01.07.2018 - 31.12.2029

Status

build Ongoing

Digitalisation for business continuity in the public sector

With the return of the public administration in their regular offices, protocols will need to be urgently developed that ensure employees’ safety, organisation of the work and continuation of remote execution of selected work processes. Learning the lessons from the pandemic response, further digitalisation will be pursued, supported by amended legal regulations to better prepare the administration in an event of recurring pandemic or future crises. Newly designed digital work procedures will be proposed to selected central institutions and scoping of the needs of these institutions will be conducted to ensure smooth transition to digital work with a list of priorities ad timelines for enabling digital processes. Selected institutions will be supported with proposed structures of shared platforms and assessment of levels of remote access, prior to a wider multiplication of the model in other institutions.

Several important electronic services will be developed within the Project that are often used in a citizen’s lifecycle, such as electronic enrolment in kindergarten, enrolment in primary school, applying for students scholarships and nostrification of foreign diplomas. Тhe development of е-services will contribute for providing better and simpler public services, as well as for the reduction of physical contacts with the administration in times of crisis.

Period

history 01.09.2020 - 31.03.2021

Status

build Ongoing

Work programme: Improved service delivery for citizens by active engagement of the Assembly

Delivering services to citizens is the essence of the work of most government institutions. Tasks like paying taxes, renewing driving licenses, enrolling in schools and applying for benefits are often the most tangible interactions citizens have with their government. Improving accessibility of public services to all groups of citizens, including vulnerable groups (marginalized groups, ethnic minorities, persons with disability) is critical in building trust in government and delivering necessary structural reforms in line with the EU standards.

The focus of this programme shall be put on these services related to life events, more specifically 118 services relating to various life events, categorized in eight areas:

  • Manner and procedure for starting a business (for example, preparing a business plan, gathering information where you can find support for starting a business, registration in competent institutions and funds, registration for a tax number, registering employees);
  • Family (for example, obtaining birth certificates, obtaining personal documents, exercising parental rights);
  • Employment (for example, exercising unemployment rights, advising on financial borrowing, labor market counseling, job search assistance, counseling for re qualification);
  • Learning/studying (for example searching for educational programs, recognition of diplomas, scholarships, financial counseling, career counseling, practical work);
  • Initiation of a misdemeanor procedure (for example obtaining accurate information about the procedure, evidences, rights of the party, deadlines, legal remedies);
  • General business procedure (for example, obtaining detailed information about tax procedures, payment of contributions, accounting procedures, financial statements);
  • Owning a vehicle and driving (for example, buying, importing, registration of a vehicle);
  • Moving (for example, changing personal documents, obtaining information about public services at the place of relocation, such as schools, hospitals).

The activities in the work programme on improving public services largely encompass strengthening the capacities of CSOs for safeguarding citizens’ interests and their fundamental rights, thus contributing to one of the pillars of modern democracies – accountable, transparent, participatory, inclusive and effective public administration with high quality of service delivery for citizens. The work programme provides a participatory process, led by CCM in close cooperation with civil society organisations’ networks and competent institutions in order to identify policy measures to ensure access to all citizens to improved, more secure and more efficient services. 

Period

history 01.01.2020 - 31.12.2020

Status

build Ongoing

Project for development of micro-enterprises owned by women in the cross-border region

This project is completely focused on the potential and existing women entrepreneurs and will provide the necessary support for them to strengthen their business skills as well as additional technical help and support for the women so that they can develop and expand micro and small businesses in the cross-border region between Polog in Macedonia and Elbasan in Albania.

The necessary plans will be made for building up of the capacities of the women entrepreneurs in three areas:

1. Building up of skills and capabilities of the potential entrepreneurs for starting their own business/

2. Improvement of the production and profit for the existing micro-    enterprises and organizing of the support for building up of the capacities of the companies connected with the production of new products, improvement of the sales and trade, networking and B2B meetings.

3. Revising of the policies for development of the micro-enterprises and support of the women entrepreneurship

Period

history 01.04.2018 - 30.09.2020

Status

build Ongoing

Support for evidence-based policy making in the education sector

The project aims to establish an analytical unit within the Minsitry of Education and Science, and thus develop the analytical function in the Ministry. The project includes definining the organization of the analytical unit, recruitment of personell, improving their capacities and defining work procedures. In addition, the central information systems for education will be analyzed and recommendations for improvement will be provided, including developing procedures for data collection and exchange within the institutions in the education sector.

Period

history 05.12.2018 - 04.08.2020

Status

check_circle Implemented

Institutional grant provided by the CIVICA MOBILITAS programme

The institutional grant is awarded by the Civica Mobilitas programme financed by the Swiss agency for development and cooperation (SDC) represented by the Swiss embassy in the Republic of North Macedonia. The grant is intended to support CCM in conducting activities for institutional development and organizational strengthening.

Period

history 01.07.2019 - 30.06.2020

Status

build Ongoing

My money, my responsibility – Participative budgeting in municipalities in the Republic of Macedonia

The overall aim of the project is to enhance local-stakeholders’ practice and participation in the local budgeting process, based on which the effectiveness of the municipal-money spending will be increased and fiscal transparency of the municipality will be improved for the benefit of the citizens. The project is implemented in several municipalities by civil society organizations which are part of the FISCAST network. Center for Change Management is responsible for cooperation with Gjorce Petrov municipality in conducting the planned activities and expected results. 

Period

history 01.05.2017 - 31.05.2020

Status

check_circle Implemented

Bringing change - good governance and effectiveness in the public administration

The project will target four niche areas that can impact the way the public administration is managed. It will pilot merit based selection and performance management for the senior management of the civil service, establishing criteria and performance standards for the senior political appointees within the Government. The project will also establish clear lines of accountability in four sectors, outlining structures for development and implementation of sectoral strategic goals. In addition, the project will build capacity in four sectors for improved performance and delivery of strategic goals in their respective institutions. Finally, delivery of public services shall be improved based on the information provided to the citizens in the Catalogue of public services and based on the recommendations provided to the institutions regarding the necessary legal, institutional and technical improvements.

Period

history 01.08.2018 - 31.03.2020

Status

check_circle Implemented

Bridging the gap between multinational companies and domestic small and medium size enterprises in Macedonia

The Project will in general improve the cooperation, networking and building of value chain and supply system between domestic SMEs and multinational companies (MNCs) matching in line with the key competitiveness reforms in the country. It will operate in four clusters that are specifically targeted as different steps across this road.

Period

history 19.12.2017 - 19.12.2019

Status

check_circle Implemented

Citizen-centric approach to delivery of public services

The main concept of the project is developing citizen-centric public services, which sets citizens’ interests and needs as the guiding criteria for designing and delivering services rather than those of the service provider. The activities of the project largely encompass strengthening the capacities of CSOs for safeguarding citizens’ interests and their fundamental rights, thus contributing to one of the pillars of modern democracies – accountable, transparent, participatory, inclusive and effective public administration with high quality of service delivery for citizens. Therefore, the project will provide a participatory process, led by civil society working in close collaboration with competent institutions in order to identify measures for streamlining service provision, reduce costs for citizens and the administrative burden, and identify key services which should be improved and ultimately provided electronically.

Period

history 01.12.2017 - 31.05.2019

Status

check_circle Implemented

Monitoring Principles of Public Administration in Preserving Good Governance Values

The project focuses on establishing good governance standards in the local self-government units, by aligning the Principles of Public Administration, developed as benchmarks by SIGMA. Good governance standards are used by local civil society organisations for monitoring the work of local self-governments, drafting policy papers, opiening dialogue for presenting the research findings and proposing recommendations for improving the work of the municipalities.

Period

history 01.01.2017 - 31.12.2018

Status

check_circle Implemented

Support for the Public Administration Reform Process

Responding to the political and institutional crisis in the Republic of Macedonia as outlined in the 2016 EU country report, the project “Support to Public Administration Reform Process” strives to strengthen the principles of good governance within the public administration. Project aims to contribute to restoring the trust in institutions through strengthened transparency and accountability and implementing a system of open data; improving the processes of strategic planning and monitoring the Government’s policies, thus promoting the efficiency and effectiveness of policies; strengthening the policies of HR management in administration, based on principles of merit, and inclusive and predictable legislative framework (RIA process). 

Period

history 01.10.2017 - 30.06.2018

Status

check_circle Implemented

Monitoring Administrative Justice

Тhe project monitors and follows the implementation of legal provisions for effective and professional  state and public administration. The monitoring in general covers the process and recruitment procedures as well as including selectiveness in approach, political influence, assessment of employees, opportunities for advancement and professional development and many other systems and conditions that are important for the operation of the administration.

At institutional level, the scope and efficiency of state administration are observed and its ultimate goal is to meet the needs of citizens with adequate services.

Solutions and recommendations are offered to problems identified.

Period

history 01.08.2016 - 31.03.2018

Status

check_circle Implemented

Investigative Journalism Safeguard of Democracy and Human Rights

Encouragement of the media and civil society organizations as well as enabling environment for exercising the rights of freedom of expression and media integrity as key elements to further support the country's accession process to the EU.

Period

history 01.01.2016 - 01.01.2018

Status

check_circle Implemented

Support for the development of the Parliamentary Institute

Since 2010, NDI with the financial support from the Swiss Agency for Development and Cooperation (SDC) supported the establishment and development of the Parliamentary Institute (PI) as an independent source of Parliament in research and analysis of the legislation - an initiative that ensures the further development of modern legislation better equipped to play its role in the ongoing democratization and Euro-Atlantic integration of the Republic Macedonia.

Within the project "Support for the founding and development of the Parliamentary Institute”, Center for Change Management (CCM) was hired by NDI to conduct training and give advices at the Parliamentary Institute of the Republic of Macedonia. This support will contribute towards strengthening the institutional capacities of the Parliamentary Institute in performing its role as an impartial and professional service for research and information on the National Assembly.

Period

history 01.03.2015 - 31.12.2017

Status

check_circle Implemented

Support to SIGMA mission for annual assessment of public administration

The Center for Change Management is supporting SIGMA Mission for annual assessment of public administration in the Republic of Macedonia for the year 2016, by providing local expertise and logistics of the staff and international experts engaged by SIGMA. The activities inlude support of the Ministry of Information Society and Administration in organization and coordination of meeting with relevant institutions, providing relevant documents, review and assessment of submitted documentation by institutions and support in preparation of the report by SIGMA.

Period

history 25.01.2017 - 31.07.2017

Status

check_circle Implemented

Putting People First

Enhancing capacities of civil society organizations in endorsing open local government policies for effective participation in the development, decision making, creating public opinion and monitoring of the policies at national and local level.

Period

history 20.11.2015 - 20.05.2017

Status

check_circle Implemented

Better participation - better policies and regulatives

Promotion of the principles of good governance (accountability, transparency, participation, effectiveness and coherence) through increased influence of civil society organizations in the process of assessment (evaluation) of public policies and decision making.

Period

history 01.08.2015 - 31.10.2016

Status

check_circle Implemented

Design of basic and advanced e-modules for gender equality and gender mainstreaming

Design of basic and advanced e - modules on gender equality and gender mainstreaming in national planning and budgeting for public administration. The first module focuses on professional and administrative positions in public administration and the second for professional and managerial positions in public administration.

Period

history 01.01.2015 - 31.12.2015

Status

check_circle Implemented

Network 23

Improving the impact of civil society organizations in the process of EU accession, through active involvement in monitoring and evaluation of public policies and implementation of EU legislation with focus on Chapter 23 - Judiciary and Fundamental Rights.  

Period

history 01.05.2014 - 01.08.2015

Status

check_circle Implemented

Principles for Public Administration

In March 2015, Centre for Change Management (CCM) signed an agreement for facilitating SIGMA mission in Macedonia for an annual assessment of progress on the Macedonian public administration at the request of the European Commission.

The main measurement of public administration includes the following areas: strategic framework for public administration reform, policy development and coordination, public service and human resources, accountability, service delivery and management of public finances, including external audit and public procurement.

Period

history 01.03.2015 - 31.03.2015

Status

check_circle Implemented

Support to Public Administration Reform

The project includes support to the Ministry of Information Society and Administration in the process of reforms in the public administration.

Period

history 01.06.2013 - 31.03.2015

Status

check_circle Implemented

Introduction of European quality standards in the work force of the municipal administration - CAF

Introduction of European standards for quality management in the work of the municipal administration - Common Assessment Framework (CAF).

 

Period

history 01.09.2013 - 31.03.2014

Status

check_circle Implemented

Improving the regulatory process in Macedonia

The process resulted with adoption of the RIA methodology templates and changes in government procedures, analysis of the process (three years later) and simplifying procedures. The process was conducted together with the General Secretariat of the Government of the Republic of Macedonia, Sector for Economic Policies, Regulatory Reform, the Ministry of Information Society and Administration.

Period

history 01.03.2012 - 30.06.2013

Status

check_circle Implemented

Support for public administration reform

The project includes support to the Ministry of Information Society and Administration in the process of reforming the public administration.

Period

history 01.01.2011 - 30.06.2013

Status

check_circle Implemented

Building administrative capacity for EU integration

The project includes support to the Secretariat for European Affairs in building administrative capacity for EU integration.

Period

history 01.04.2009 - 31.03.2011

Status

check_circle Implemented

Building administrative capacity for EU integration

The project includes support to the Secretariat for European Affairs in building administrative capacity for integration into the European Union.

Period

history 01.04.2007 - 31.03.2009

Status

check_circle Implemented

Str. Rajko Zhinzifov no.44-1,
1000 Skopje, North Macedonia

Tel: +389 2 6092 216
Fax: +389 2 6092 216
e-mail: info@cup.org.mk