Communication skills | CCM

Communication skills

2 days
8 sessions
16 hours
10-20 participants

Programme goals

Effective communication is an essential component of everyday life and work, whether interpersonal, intergroup, intragroup, organizational, or communicating with external actors.

This training will expose participants to simple but still so important techniques in improving interpersonal skills.

The aim of the training is to strengthen interpersonal communication skills, related to active listening techniques, giving feedback, asking questions and providing answers, non-verbal communication, etc.

At the same time, the participants will become familiar with the rules that determine the course of communication between people and will be able to identify, eliminate or reduce the causes that lead to communication disruptions.

Contribution towards development of knowledge, skills and competences

At the end of the training the participants will:

  • Gain in-depth knowledge of communication processes (including assertive techniques and empathy)
  • Understand and will be able to apply active listening
  • Be aware of the use of different types of questions
  • Understand the importance of nonverbal communication
  • Be able to identify the factors that may be an obstacle in communication
  • Reflect on their own style of communication
  • Identify ways to improve communication skills
  • Understand and be able to apply the concept of feedback

Programme content

  • Introduction to communication
  • Two-way communication-elements, skills
  • Nonverbal communication
  • Active listening
  • Feedback feedback
  • Communication barriers
  • Empathy
  • Assertive techniques
  • Discussion techniques

Programme coordinator

Neda Maleska Sachmaroska

Neda Maleska Sacmaroska has long professional experience in the domain of organizational and institutional development both in public administration and civil society sector. Her special interests are in public policies and public administration, institutional and organisational development, strategy, human resource management and development, management of change.

Contact us via this form

Str. Rajko Zhinzifov no.44-1,
1000 Skopje, North Macedonia

Tel: +389 2 6092 216
Fax: +389 2 6092 216