Self-evaluation according to the Common Assessment Framework | CCM

Self-evaluation according to the Common Assessment Framework

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2 days
6 sessions
16 hours
10-20 participants

Programme goals

The Common Assessment Framework (CAF) is a model for total quality management in public sector organizations developed by the European Institute of Public Administration (EIPA). The program is designed for representatives of state institutions that will work on the implementation of the CAF model and who will implement the process of self-assessment.

The goal of the program is for participants to gain advanced knowledge of the CAF model and to be prepared to carry out the process of self-assessment and prioritization of the measures set out in the model.

Contribution towards development of knowledge, skills and competences

At the end of the training the participants will:

  • Recognize the place of the CAF model within the various models for total quality management (TQM) used in the public sector
  • Gain advanced knowledge of the features of the CAF model, the content of the criteria and sub-criteria, the evaluation system and the self-assessment process.
  • Gain practical experience on how to prioritize measures to improve in short, medium and long term
  • Gain practical experience in how to prepare and implement an action plan for improvement
  • Able to take steps to implement the CAF model in their institution

Programme content

  • Тотал Quality Management Systems (TQM)
  • Origin and development of the CAF model
  • 9 criteria of the CAF model
  • Analysis of relevant stakeholders
  • Self-assessment process
  • Prioritization of measures and developing an improvement plan

Programme coordinator

Vesna Bochvarska Cvetkovska

Vesna Bochvarska Cvetkovska holds a Master in South East European Law and European Integration obtained at the Karl Franzes University in Graz, Austria with Master thesis on: “Public Administration Reforms during the previous decade”. Since 2012, she is certified trainer, as well as external evaluator on CAF - model for quality management for public administration and was engaged to implement the model in several governmental institutions and municipalities during the previous years.

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